It’s true: while you’re listening to music on Pandora, we’re listening to what you have to say about Pandora.
Pictured above are most of the people who answer your email when you write to Pandora. No robots in sight!
We like to keep in touch with our listeners. It’s been a pleasure for us to meet so many thousands of you, virtually and in person.
We want to know what works well for you on Pandora, and what doesn’t work for you. We answer your questions the best we can and your suggestions directly affect our priorities in terms of what features to add and what music to collect. Indeed, many of our added features and songs over the years have come from your feedback.
We’ve always responded personally to every email we receive and we read every comment you leave on our blog. Thank you for all of your insightful commentary. We especially love the personal stories you tell us about music and your use of Pandora, and I’ll share a few stories next time I post here. (If you’re one of the many people who has asked Pandora to marry you or “run away” with you, don’t worry, I won’t out you.)
It’s really easy to get support from us: you just write us an email, and we write back. No automatic reply from “no-reply,” no ‘thank you for your email, here’s your tracking number.’ Just one human communicating with another.
As always, you can suggest music at suggest-music [at] pandora.com.
You can suggest features, get tech support and ask questions at pandora-support [at] pandora.com.
Whether your feedback is about the music, your “playlist,” the advertisements or the web site itself, you can rest assured that we’re sharing your feedback with the people who can do something about it. Pandora’s music analysts, music buyers, engineering team and ad team are only a few steps away from our desks.
Besides email and this blog, here’s a few more places you can find us:
We’re on Twitter: we answer your questions, note your feedback, and post tips and announcements.
We post photos on Flickr.
We have profile pages at MySpace and Facebook. (The Pandora Facebook application is here.)
And of course, we continue to tour the country meeting with you in person.
We love music and our mission is to guide you to music you love. And while you’re listening, we’re behind the scenes making Pandora the best it can be.
We thank you for your generous feedback over the last 2 1/2 years.
Lucia, and the whole communication team