Thank you for listening. :)

After Lucia commented on my Pandora profile because of some Tweets related to a station I was testing you guys became my example for how consumer/provider communication should be.

I even received a support response 15 minutes after sending the initial email! Amazing!

You guys are GREAT listeners...thanks for your hard work in IDing that skip-all-the-best-songs-i've-never-heard-before bug. Top notch listening...I feel heard AND I feel like you value my feedback.

Hello Pandora people

I don't even remember how I found you last week ... it was a great day for me. I used to be listening to a good progressive radio (KPFA /Pacifica Network from Berkeley, Ca) here in San Francisco but then the Pandora box opened for me ... I am still in awe with it ... feeling guilty for having this amazing service in my computer 'free', in the back ground of my writing and reading, cooking and eating, all from my laptop ... trying to focus on gratitude and blessings instead and that is why I am writing now - to hug and kiss you all, full of gratitude, admiration, etc. I will continue to explore the site. There might be a way for me to give back ... and I will gladly.
All the very best to each one! I loved the picture of almost all of you. Congratulations and many thanks to this bunch of handsome people! Cesar Brauer, San Francisco, CA.

I do really like how Pandora works personally with people, but I think it'd be nice if there were some automated feedback too. Months ago I recommended putting in an automated listing for music recommendations that would list what's already been recommended and where those recommendations are in the pipeline to be released.

Lord knows I'd love to know when Pandora will get a decent library of folk metal.

hey i just would like to say that my pandoria radio has been acting up for the past mounth now.
i go to a radio stashion and it only plays the song for about 20 before it just STOPS... i know its not my computer, because i have tried it on many others. i have enjoyed listing to you guys for a bout a year now, and i never have had this problem before. i was just letting you know this, and would be exstatic if you guys could do anything about this. just letting you know.

thank you very much

-chris greenwood

Aw, thanks Abraham, Rachel, and Cesar! You guys are the best. :)

Aufheben - Great feedback: thanks! Did you already write to suggest-music to suggest folk metal bands? If yes, if you tell me the names of the bands, I'll look into that for you. (Lucia at pandora dot com)

Chris - I'll have Support contact you!

Cheers, Lucia

This is another lamp of joy, I don't find many in this day and time . Your gospel stations are a GOD send! And the smooth jazz is a comfort for sure.
I have not been dealing with computers long and don't know much but you have turned me on to an oasis of pleasure, thank you and keep up the good work.

I've received thoughtful responses to every email I've sent to Pandora over the past couple of years -- responses that go beyond answering my direct question to mention background behind the questions I ask. It's a bit shocking. I wish I were shocked more often like this.

Very well done and thank you Pandora!

Hi Guys!!

I have realized how much I have been listening to your music and yet I have not taken the time to tell you how much I appreciate you for giving us the opportunity to listen to it and how it has been really great doing so. Man, my music genre has expanded and I am more so aware of what types of music I really like. It has also inspired me to write and play more different type of music. You guys are awesome!

Now that I finally saw your picture, it really helps to know who you guys are and feel a bond with you. Not that I need that, I just appreciate it. :)

Thanks for the pleasure of hearing your music and that God blesses you in all your endeavors.

Stay Great!!!!!

Sarah Alvarez

Yes, Pandora is great...but like all the rest it
goes the way of heavy, heavy adverts and slow loading of crashing my computer all the time now.Guess it's all the needed advertising..we are back to cd's. Too bad. It was wonderful for a long time.Kudos THANK YOU

Rod4God -
Thanks, we're glad you're enjoying the music! Let us know if you have any questions.

Sean -
Aw, hearing that makes me happy. We love it when people tell us we're raising the good "customer service" bar!

Sarah -
Thanks so much! It's wonderful to hear how much you're enjoying Pandora and learning about music and your tastes. Best wishes in all of your musical endeavors, for sure.

Blacksuperman -
Thanks for the comment. Our ads shouldn't be affecting your listening. Send a quick email to pandora-support at pandora dot com, and our Support team may be able to help you with the crashing problem.

Thanks all!

:) Lucia

Love this concept!!!! Free tunes that intuitively narrow down to your tastes.. Great buzz... Hey, the deconstructive analysis of the music is helpful on a technical basis. But please keep in mind that people listen to music on the basis of political, cultural, personal, appelations as well (ergo 60's counter-revolutionary or 90's tree-huggers Bjork. Still, you guys are cutting edge in this project (tailored individual segmented programming on an incredible one-to-one basis--micro-marketing!!!!).

Wow. I was so thrilled to find Pandora tonight. I was at a friends house and they were using it to generate music...a really great mish/mosh of music. So I rushed home and created an account. So far (2 hours later), I have found about 7 new artists, was reintroduced to a few beloved forgotten favorite bands...oh wait...make that 8 new artists! Pandora makes me want to quit my career as an art teacher and become a musicologist. I so admire your work and can't thank you enough for creating this site!

Best,
Karen

Hi,

This is great!! the more I guide it the better it gets.The old time bluegrass stuff is so hard to find on FM anymore(in my area any how).If I might make a few suggestions---Lyrics in a drop down tab would be nice and more sub-genre categories on the genre stations----For example I really like gospel music and when a mainstream artist makes a gospel track (eg. Long Black Train ,goin through hell, etc)these tracks should get their own genre--Gospel country,bluegrass gospel etc

Thanks again for Pandora this is great

much love--------------knuckle

you guy rock i listen all day at work and that for aleast 12 hours or more thank you so much for keeping me company all day . i don't know what i would do. keep up the good work!!!

Nice update with the new pop-up menu...

More features that would be cool to have:

1. Multiple quick mixes
2. Delete stations directly from my profile page.
3. Sort stations by most played / last played.
4. Opt out of all Christian music from my options page.
5. Dump the flash interface.

I was looking for new music. So bored with the same old, same old. Love this,I didn't know all these fabulous artists were out there. Bye,Bye XM. Thank you. Can't wait to tell everyone about your site.

SO far so good. Keep up the great job!

Mark Salinas, MN

The lady in the center of the photo is really Meryl Streep. For realz.

Thanks for all the comments; you guys rock.

Appleseed -
We're glad to hear that you love the Pandora concept! We do analyze the lyrics too, never fear.

Karen -
Thanks so much for the story! I think your job sounds great, but the fact that musicology is more interesting to you because of Pandora is quite a feather in our cap. You probably will enjoy our musicology podcasts!
http://blog.pandora.com/podcast/

Knuckle -
Yes, we would like to post lyrics on our site, though they have a completely different set of licensing regulations... For now, a web search for lyrics is your best bet.
The genre stations are very general, you're right. They're just some ideas to get people started. Feel free to create sub-sub-sub-genre stations for yourself!

Chrissy -
Thanks!! We're happy to keep you company at work. :)

TimC -
Thanks, as always, for your great suggestions!

Lulu -
Thanks so much! Welcome.

Mark -
Thanks, to a fellow Minnesotan!

Eleanor -
You mean Meryl Streep *20 years ago*, right?? :) Yes, I am occasionally told I look like Meryl. We both have cool jobs, eh?

:) Lucia

hey folks, i just have to tell you that currently i have xm radio, comcast rhapsody, and windows media that i listen to music on everyday. i just discovered pandora, about a week ago needless to say pandora is a music lovers dream come true. the quality, selection,the sound is incredible. i told my neighbor about pandora, we both are tuned in, and we have ripped the knob off. sincere thanks from sweet home alabama!!!!!!!!!!!!!!!!!!!!!!!!!!!

you should really invest in making this website more social based so its easier to find out what music is playing on which station based solely upon the users entries or like an electric library user content influenced site whatever you're doing right now don't stop this thing always picks out my favorite songs and I consider myself to be pretty picky

I wanted 2 now why is it when something I like come on and it plays a bit then change songs.When I check thumbs up it just change sometimes when I want 2 hear it.Other then that I think it's a great idea for a radio station.

I just wanted to say that I think you guys are doing a great job!

I like the music education material but I think it hits a middle ground, which is probably good for now but it sure would be nice if you had some material for absolute beginners, just in case people need to get up to speed so they can understand your other stuff. It would also be nice if you had more advanced material as well but I'm sure as time goes by your library of educational material will expand. I know that a technical understanding of music isn't requisite for it's enjoyment but I think it can enhance the experience, maybe (how's that for noncommittal?).

If you are looking for more music please see if you can get more from Morton Subotnick. I think the guy just turned 75 and I'm not sure how recognized he is as a pioneer in electronic music, it would be nice if he got some recognition while he's still with us. A couple of works I would wholeheartedly recommend are "The Key to Songs / Return" and "Until Spring" which was performed on the Buchla Electric Music Box (more music history).

Tim -
Thanks so much! I love that you and your neighbor have "ripped the knobs off." That's sweet.

John -
Thanks for the feedback; glad to hear you're enjoying your stations!

Vernon-
Sorry about that! I'll have Support contact you.

Scott-
Thanks for your feedback! I'll share your thoughts on the podcasts with Kevin.
And thanks for the Morton Subotnick recommendation: we have a couple of his songs on these albums http://www.pandora.com/music/artist/morton+subotnick
and we'll look in to getting more!

:) Lucia

Hi Pandorables,

I am so hooked. I'm no computer geek, but this has to be one of the most amazing uses of the internet to date. Just a phenomenal concept. And a winning relationship for all involved-- listeners, artists, producers, music vendors, etc. I've been telling all sorts of people about this. Pandora simply blows away any internet, satellite, or traditional radio.

So I'm watching Juno the other night-- GREAT movie, btw-- and was immediately floored by Barry Louis Polisar in the opening. I couldn't believe it-- my best buddy & me used to listen to him on vinyl when we were in like 2nd grade... So anyway, I'm really getting into the Kimya Dawson music throughout the movie, too. Next day I create a Kimya Dawson station on Pandora, and I'm left wondering only one thing: can stations be somehow filtered for profanity or the like? It doesn't bother me in and of itself, but there are times when I'm in an environment (work, or with young kids around) where it's inappropriate. Any suggestions?

Pandora ROCKS ("I must scream it from the top of the world!")

Steve in Wisconsin

WOW!!!

You guys are great for doing this. i Just found you guys tonight, and let me say that was a blessing. Unfortunately my cd collection was recently stolen. And like most of you, music is very important to me. Trust me i will be telling all my friends about this site. I thank all of you for your hard work.

Steve -

"Pandorables?" That is the cutest, cleverest name ever. I love it.
Thanks for your kind words, and thanks for spreading the love!

If you'd like to filter out explicit lyrics, click on 'account' at the top right of the page, above your music player. At the bottom of the screen that comes up, it should say: "Allow explicit content?" You can change this setting by clicking on the word 'edit' to the right of that question.

And here's a Juno Soundtrack station you might like: http://www.pandora.com/stations/6ecdd3363b968e68fca411426949d997e7c5e7241f96d370

Eric -
Thanks so much! I'm so sorry to hear about your CD collection. Bah. We're glad Pandora could help fill in that gap. :)

Cheers, Lucia

i want to start by saying pandora is awesome. it is probably the best tool for listening to music i like while still being able to hear stuff i have never heard before. it is definitely very effective at finding music i like.

i was just wondering why some songs just cut out after a few seconds though? it actually happens quite frequently.

thanks for everything,
Jake

I didn't know where I should put this comment because it's not really a comment but something I just wanted to share with as many people as possible.

I watched a video last night that left me speechless, it was "Miles Electric: A Different Kind of Blue.", and it explained everything that anyone needs to know about music, completely! I think it's something that everyone on the planet should see because it describes some musical philosophy that's relevant to all of us. If you want to learn everything about music from A to Z watch this video.

Hello, Pandora -

I listen to Pandora nearly everyday at work. It is so nice to select music that goes with my mood throughout the day!

It would be great to be able to replay a song - maybe the option is already there, but I haven't found it.

Thanks for listening to our feedback and for creating/evolving a great service! :-)

Jake -
I'll have our Support Team contact you. Thanks for listening!

Scott -
Thanks for the tip!! I'll definitely check that out.

Cheers,
Lucia

Hi Sara -

Thanks for listening at work!

We'd love to offer song repeats, but unfortunately, we can't. Pandora adheres to the Digital Millennium Copyright Act webcaster licensing which restricts what we can do. One thing we can't do is what's called "song-on-demand". That would require a completely different set of licenses and would be far more expensive (which would mean Pandora couldn't be free to listeners). We had to make some trade-offs!

The DMCA licensing is the reason you don't hear a specific song when you launch a station, why there's only six song skips per hour per station, and why you can't rewind. The restrictions imposed on webcasters are intended to allow you to enjoy the music in a radio environment without replacing the legal purchase of music.

I hope that explanation helps!

cheers, Lucia

Brilliant! I stumbled upon it this morning. Just absolutly brilliant.

Hey there Pandora people,

My boyfriend started listening to you guys a few months ago and I just started today. My old web radio link freezed up and disappeared and you guys came up #2 in Google search for web radio. Hurrah! Great music selection and awesome userability (I can't emphasize enough how pretty and user-friendly this is - especially with the Guide Us function). Thanks so much for your hard work!!

I wanted to thank the "Pandora Peeps" for the great site... the music during the day at work keeps us going!

Mark Salinas, MN

Can something be done about the song analyzation accuracy? Some songs are absolutely way out in left field as far as how they relate to the seed song.

After about 8 thumbs-downs, 4 "meh's", and one thumb up... on more than one new station... the idea occurred that possibly some songs weren't analyzed right--or that the AI is completely non-functional.

I would listen to Pandora all the time if it even worked like it did three years ago. I just have a feeling that many of the analyzations are not accurate, and done "just to get them done." If there were a way to flag really "bad" matches, maybe someone could look at those songs and re-analyze them.

Thanks

Chad

Thank you for the wonderful job you all have done making Pandora work. Its the best music website I've ever used and it really eliminates the need for any other websites for me.

I've been listening to Pandora for a little over two years and it's been my main and almost only source for finding new artists during that time. I've found dozens of new artists and have subsequently bought their CDs after hearing them on Pandora.

I've started a new job which unfortunately doesn't allow me to listen to Pandora during the day. I'm sure I'll find other times to listen to Pandora and I look forward to finding more new artists.

I guess the only thing I'd really like to have you folks concentrate on more is getting the dates for albums into the database. When I listen to something without a date, I can usually find it by doing some online searching. Since other people will probably be interested in the same information it would be great to have that search done once instead of having many people do the same search.

I just want to say thanks. I've been with you guys for awhile and it has never been a dull musical moment. Keep growing and keep the stream flowing :)

Mike, Bin, Mark, Roland and Tony - Thanks so much for your comments!

And Tony - if you click on the album name while listening, an info page will pop out that shows the year the album was published. I'll share you comment with the team. :)

Chad - Our COO emailed you personally to chat about your stations. Don't worry, we're taking as much care as we always did in terms of musicologically analyzing the songs you hear! But if you ever do notice errors (typos, weird song matching, etc.) please feel free to email pandora-support at pandora.com and let us know what's going on.

:) Lucia

Hello to all the wonderful people who make my stressful day at work move back into the flow of things!!!

My only feedback about this site..

I love the site... its great, although I was browsing through the genre section, where you can pick a certain genre, I couldn't seem to find anything acoustic... I'm a avid acoustic player/lover of acoustic... I think it would be helpful if you could add an option to the genre's that would include acoustic/the genre it belongs.. that would be wondeful if you could do that, I would be very happy if you could...
hope you all have a great day...

Your listener,
Clayton T.

Hey Clayton -

Thanks for the feedback! Let me know what genres you're interested in in particular, and I'll get some suggestions for you.

Lucia [at] pandora.com

Your musicology and humanity are inspiring! I'm thrilled about the delightful branching paths you've given us. -John

Wow, thanks for the sweet comment, John! We appreciate that you're inspired. :)

I just found Pandora and... I just am in awe. I'm at work right now and threw up a few artists I liked and bam, non-stop music. Thanks so much for this. I can't believe this really exists. I will be getting really into Pandora from this day forward. If I can find anything to improve upon, I'll definitely voice my thoughts... although I can't seem to find any problems thus far.

Thanks again.

Thanks Colin!! Keep in touch. :)

- Lucia

Hello,

Pandora's a very fine service and I appreciate some of the accessibility hints in your FAQ. However, in talking with your customer serive team about the accessibility of the Flash content, I'm repeatedly told to urge Adobe to do more to make Flash support accessibility.

Adobe has done this and years ago in fact. You can create very accessible Flash content. Details are available at http://www.adobe.com/resources/accessibility/flash8/. I hope Pandora will investigate making your Flash content accessible.

Thanks for your comment, Kelly! Johnny and I have made the full team aware of your email and thoughts. Thanks so much for reaching out to us; your feedback is helpful.

Thanks,
Lucia

So if you're listening to us where is Wii/PS3 support that people have been clamoring for? That's the easiest way into the rest of the home right now.

Hey Dan -

Yup, we're listening, and thanks for adding your vote! We'll definitely continue to keep that request in mind.

:) Lucia

i like how you guys know waht kind of music we like.

Thanks to Woman's Day I found your site and really love the idea of setting up my own music library with my favorites. I spent this past Saturday listening to my favorite music. The only thing that I don't care for - is that I get a lot of Spanish, Cape Verde, Brazilian songs on my Portugues artist station picks. This is probably because Portuguese is considered a Latin/Spanish Language. This is a huge misconception. Portuguese is totally different and not even close to any type of Latin/Spanish music or language. Brazilian music is a lot closer to the latin/Spanish genre. I try to catch and thumbs down every latin type song or singer that comes on my station, but it just seems to play even more of that genre. Is there some way to filter out that type of music and just play Portuguese music?

Thanks, Linda and Auri!

Auri:
Usually, if you seed a station with only songs in Portuguese, you'll get a station that plays almost solely songs in Portuguese.
(We don't analyze whether the artist is from Brazil or Portugal, we just analyze the music and the lyrics, not the homeland of the musician.)

As you thumbs down songs that don't fit your original idea for the station, your station will become more and more customized to your tastes.

Feel free to email me at Lucia [at] pandora.com if you have more questions.

:) Lucia

Wish there was a way to play Pandora through iTunes so the signal will output through my Airport Express/Airtunes and through my stereo.

Hi Pandora--------

after reading Lucia's response to Auri I wonder if there is away to make the project put more emphasis on lyrics? I often seed with a song that has a spiritual theme and pandora comes back with a match of style but not content.I have noticed this happens on genre stations as well-- occasionally a love ballad will pop up in the gospel station because its style and sound are similar but content is vastly different.

Am I missing a trick or tweak that would help me find the music I want?

much love and appreciation -------- knuckle

Hi Knuckle -

Thanks for your question!
Lyrical content is indeed one of the hundreds of traits analyzed in the Music Genome Project, but it is weighted in with many other musical traits, so it can sometimes get obscured. We are definitely interested in giving users more control over specific things they'd like to hear in their playlists.

Meanwhile, here's a suggestion. Try making stations based on a number of individual songs that exemplify the lyrical style you are searching for. Stations based on an artist name will usually cover a broader range as Pandora tries to cover the artist's full range. You can add multiple songs to a station by clicking the triangle next to the station name and selecting "Add more music to this station". Look here (http://blog.pandora.com/faq/index.html#88) for more info on creating and tuning Pandora stations.

Thanks!
Lucia

http://mamaspride.tripod.com/info.html

This is a band I could not find at your site. I just started listening. Way cool. Thanks again.
-Steve

thanks for the cool music, i don't get a chance to get out much so this is really cool.

I DON`T KNOW WHERE TO BEGIN TO EXPRESS THE ENJOYMENT I AM RECIEVING NOW !!! MY BEST-FRIEND TURNED ME ONTO YA`LL !!! THIS IS JUST BEYOND AWESOME !! I LOVE MUSIC AN THRU YA`LL I CAN GO ANYWHERE MY FEELINGS WANT TO AN FLOAT THRU MEMORY LANE IN THA MOST ENJOYABLE WAY ! THANKS N GOD BLESS EACH N EVERYONE !!!! I`M PASSIN YA`LL ON TO ALL I KNOW TOO !! MY SON,FOR ONE ,OF WHOM IS A DRUMMER IN A BAND!! AN LIKE ME MUSIC FLOWS THRU HIS VEINS TOO !!! TTFN LOVIN IT LIZZYLU !!

I have received several emails from Tim Westergren to contact my senator about saving PANDORA radio. When I tried to find something on Pandora's site, I could not find the information. Is there a place I can look or is this an internet hoax? I may just be looking in the wrong place. Thank you,
Mrs. Robinson

I absolutly love Pandora, and have told many people about Pandora.

Pandora and the entire Internet Radio industry need your help. Go to http://www.savenetradio.org/ for more information.

--
Etienne Handman
Chief Operating Officer, Pandora

I really enjoy listening to Pandora, my question is why there is not music from Italy or France I try to find Ornella Vanonni or other great italian singers like Adriano Cellentano, Bobby Solo, Lucio Dalla or Gianny Morandi and any of them are known when are you going to incorporate more music from Europe.
thank you.

Thanks for your question, Raul.

We're working hard to build up our international music collection. You've noticed that Pandora is rather US-centric right now. That's going to start changing as we introduce more music from around the world to our site -- soon.

We started this major effort by releasing thousands of Latin and Brazilian songs onto Pandora; we hope you enjoy them! We have a large collection of other types of "world" music amassed already, but each type won't be released right away because we need to have a critical mass of matchable songs in order to offer a reasonable listening experience on Pandora.

This shift will also require analyzing the music differently than we currently do -- each different style of music requires different listening skills and music theory knowledge on the parts of our Music Analysts. It's a massive undertaking, but we're really excited about it! We're expanding the kinds of music we stream every day. We're of course also working on the licensing rights to offer our service legally overseas.

Please do enjoy the otherwise wide range of music Pandora currently offers!

cheers, Lucia

I have a station called "The Rolling Stones" there is just one problem with it. The station rarely or does not play any songs by the Rolling Stones! It doesn't even comes close to playing music similar to the Rolling Stones. Warren Zevon, RATT, Neil Sedaka or Phil and the Fanatics are not or even close to the Rolling Stones. How hard is it to play songs by the Rolling Stones? The band is fairly well known as is their repertoire of songs. Why can't Pandora play more Rolling Stones songs?

Hi Bryan -

Our Support Team has already contacted you...

Pandora can only play 4 songs from a given artist during a 3 hour period, due to licensing issues. We also have a self-imposed 4 hour limit that applies to playing the same song.

As a result, you might not hear the artist you request as often as you'd like. That being said, Pandora is a music discovery service; we hope you can find Pandora useful in expanding your musical horizons!