Frequently Asked Questions
If you have a problem or question not answered on this page, please contact us
Q: What type of Internet Connection do I need?
Pandora streams music at 128 kbps. You will need a broadband connection (DSL or Cable) of at least 150 kbps to run Pandora. (Dial-up is not supported.)
If you're not sure of the speed of your internet connection, you can test your connection speed at any of these sites:
* http://www.speedtest.net
* http://www.dslreports.com/stest
* http://us.mcafee.com/root/speedometer
Q: What software do I need?
Pandora works entirely through your browser, so you do not need any separate software. You do, however, need Flash Player for your browser, which is often already installed. If not, you can get the latest Flash Player plug-in (currently Version 9) for your browser here:
PC Users: Pandora is supported on Internet Explorer and Firefox for Windows (2000, XP, or Vista).
*Download Flash Player for Windows here*
Macintosh Users: Pandora is supported on Safari and Firefox for Mac OS X (10.3 or later)
*Download Flash Player for Mac OS X (all processors) here*
Q: What hardware do I need?
For both PC and Macintosh computers, we recommend a machine with at least a 1Ghz processor and at least 256M of RAM.
A sound card (usually already installed) and either headphones or speakers for your computer are also required.
Q: What else do I need?
A valid, active email address is required.
For more information on this requirement, please see:
http://blog.pandora.com/faq/#68
Q: Why do you need to know my age?
Due to the Children's Online Privacy Protection Act (COPPA), we're required to verify that all Pandora users are at least 13 years of age.
Q: Why do you need to know my gender?
The free version of Pandora is completely supported by advertisements and we want to be able to show the right ads to the right listeners. For this reason we require registered listeners to supply a gender. This also means that you're more likely to see an ad that's relevant to you, so we hope it's a good thing both for our listeners and our advertisers.
We will never share any identifying information about your account-- ever!
Q: Why do you require a United States Zip Code when registering?
Our music license requires our listeners to be United States residents, which is why we require your US zip code during registration. We are working as fast we can to make Pandora available internationally. For more information about international licensing, please see: http://blog.pandora.com/faq/#79
Q: Why do you need my e-mail address?
Email addresses make ideal user names, as they are unique, and generally easy to remember.
We completely respect your privacy. We'll never send you unsolicited email and we'll never share your email address with another company without your explicit consent-- ever!
[See our privacy policy for more detail: http://pandora.com/legal/#privacy ]
Also, we require you to provide us with a valid, active email address to facilitate any communication about your account with Pandora.
http://Pandora.com/customer_service
[For information about 'Inside The Genome' emails, please see:
http://blog.pandora.com/faq/#492 ]
Q: Is my personal information secure on Pandora?
Yes. Your sign-in, registration and (for subscribers) subscription information is sent securely using SSL encryption (the same kind banking websites use).
[You can verify this by clicking the VeriSign logo on the registration and account areas of our site.]
Q: How do I enable Parental Controls to lock the explicit content filter setting with a PIN number?
As per our terms of use, listeners between the age of 13-17 should listen to Pandora with parental guidance (please see the Parental Advisory in the 4th paragraph of our Terms of Use for more information). Therefore, we have provided an option to lock the explicit content filter in place on Pandora listener accounts held by minors.
To activate this feature, you must be signed in to the minor's account. Then, click the blue "account" link in the upper right of the page, to the right of the minor's account name. (In certain views of the Pandora Tuner, you must first click the "Account" button which will appear along the top edge of the Pandora Tuner, then select "Edit Your Account.")
At the bottom of the "Your account settings" screen, to the right of the "Allow explicit content?" text, click "edit." Then click the "NO. Do not allow explicit content" button. Next, on the "Explicit Content Filter" screen, click the "YES. Create a PIN" button, enter your desired alphanumeric PIN and enter your own private, valid email address. Finally, in the lower right of the screen, click the "Set PIN" button, and then the "ok" button.
[ Note: Should you ever forget the PIN, a reminder can be sent from the "Explicit Content Filter" screen within the minor's account to your own private email address.]
Q: Is Pandora free?
Yes. We offer both a free advertising-supported Pandora on the Web service as well as several other listening options which require a paid subscription.
For more information about the benefits of subscribing, please see:
http://blog.pandora.com/faq/#64
Q: What kinds of advertising support the free version?
The free version of Pandora includes advertisements. Pandora strives to uphold community standards when selecting advertisements.
[Note: The subscription version of Pandora, as described below, removes all forms of external advertising from our site when you are logged in as a subscriber.]
Q: What do I get when I subscribe? How much does a subscription cost? Is renewal automatic?
Subscribing to Pandora enables several additional listening options, no matter how you sign up. Each subscriber thus receives a Universal Pandora Account which includes support for:
-Pandora on the Web without advertising of any kind
-Pandora on the Go for any supported mobile phone. Visit Pandora on the Go for more information.
-Pandora in the Home with the Sonos Digital Music System, the Logitech Squeezebox or the Logitech Transporter. Visit Pandora in the Home for more information.
Pandora subscriptions purchased directly from Pandora are $36 for a one-year subscription and require a credit card.
Pandora on the Go subscription costs vary depending on your mobile phone carrier and are billed monthly directly to your mobile phone bill.
When subscribing directly with Pandora interface, auto-renewal is enabled by default; however, you can opt-out at the time of subscribing, or at any time afterwards, as described in http://blog.pandora.com/faq/#576.
Note: Subscribing does not change our licensing restrictions. Elements such as the skip limit, the absence of a rewind or replay button, and the requirement to interact periodically with the Pandora Tuner (time-out function) are identical in all types of Pandora accounts.
Q: How do I subscribe?
Click on the blue "account" link in the upper right of the page, to the right of your account name. A window will drop down in the Pandora Tuner where you can click on "Subscribe Now" under "Billing Info." (In certain views of the Pandora Tuner, you must first click the "Account" button, which will appear along the top edge of the Pandora Tuner, then select, "Subscribe.") Subscribing requires a credit card.
The setting to automatically renew your subscription is enabled by default, but you can opt-out at the time of subscribing, or at any time afterwards, as described in http://blog.pandora.com/faq/#576.
To use Pandora on the Go, you must subscribe through Sprint. For more information about Pandora on the Go, including information for existing subscribers, please see: http://blog.pandora.com/faq/#635
Q: Can I purchase a Pandora subscription as a gift for a friend?
Currently there is no formal way to create a gift subscription, but it is definitely on our list of things to do.
Q: Can I use Pandora on multiple computers?
Yes. To use Pandora on any computer that meets our technical requirements [http://blog.pandora.com/faq/#40], you just need to enter your Pandora account user name (email address) and password to sign in.
To ensure no one can make changes to your settings and stations without your permission, be sure to sign out when done listening, especially on a public or shared computer. (To do so, either click on the blue "sign out" link in the upper right of the page or, if unavailable, click the "Account" button on the top edge of the Pandora Tuner, then select "Sign out.")
For assistance with issues signing in or out, see the next section: http://blog.pandora.com/faq/#80
Q: Can more than one person maintain Pandora accounts on the same computer?
Yes. To share a single computer with other Pandora listeners, as above, just be sure to sign out when done listening. (To do so, either click on the blue "sign out" link in the upper right of the page, or, if unavailable, click the "Account" button on the upper bar of the Pandora Tuner, then select "Sign out.")
Note that Flash Local Storage, which holds your Pandora account and sign-in information, is shared globally across all user accounts and browsers on a computer. This means that even if someone visits Pandora.com in another browser than the one you use (e.g. Internet Explorer vs. Firefox), or signs in as a different user on that computer, the last account left signed in to Pandora will appear the next time anyone visits Pandora.com on that computer.
For assistance with issues signing in or out, see the next section: http://blog.pandora.com/faq/#80
Q: How can I change the email address I use as my Pandora user name? How can I change the password for my Pandora Account?
Just click the blue "account" link in the upper right of the page, then select "Edit" under "Account Info." (In certain views of the Pandora Tuner, you must first click the "Account" button, which will appear along the top edge of the Pandora Tuner, select, "Edit this account," then "Edit" under "Account Info.") Enter the new email address you'd like to use, and click "Save."
Your stations, Bookmarked songs and artists, and other settings will remain unchanged.
Q: How can I receive 'Inside The Genome' emails updating me on new music added to my stations and new Pandora features? How can I opt out of these emails?
During registration, you are given the option to receive 'Inside The Genome' emails, which update you on newly analyzed music available for your Pandora stations, and on new Pandora features. If you wish not to receive such emails, simply uncheck the 'Inside The Genome' checkbox in the lower left of the "Register now" page.
Typically there will only be a few such emails per month (or fewer), and we promise they will always be relevant to your Pandora listening experience.
If you later change your mind, and decide you would like to receive these emails (or to opt out), click on the blue "account" link in the upper right of the page, (or, if unavailable, click the "Account" button on the upper bar of the Pandora Tuner, then select "Edit your account"). Next, click "edit" under "Profile Info," then in the "Email Preferences" section of the "Edit your profile" page, check (or uncheck) the 'Inside The Genome' checkbox, and click "Save Changes." You can then click the "close" button inside the Pandora Tuner.
Q: How do I cancel my free Pandora account?
Canceling an account is a manual process on our end and requires a request sent from the email address currently associated with your Pandora account. Please contact us to request account cancellation.
Note, however, that you can always maintain a free Pandora account indefinitely, no matter how much or how little you chose to listen. There are several good reasons to maintain an account even if you can't currently listen as much as you like. For instance, listeners who currently have a dial-up connection at home may occasionally be able to listen elsewhere, such as at work or school, the library or a friend's house. Retaining your Pandora account will also prevent having to re-register when DSL or Cable internet becomes available to you at your home location.
Also, note that if you simply wish not to receive our "Inside the Genome" emails, you may entirely opt-out of receiving communications from Pandora while still maintaining your account. For more information about "Inside the Genome" emails, including opt-out instructions, please see:
http://blog.pandora.com/faq/#492
Finally, if you are concerned about your privacy as a Pandora listener, several options exist to restrict public display of information related to your Pandora stations and Profile. For information on how to make your entire Pandora Profile private, please see: http://blog.pandora.com/faq/#526 . For privacy concerns about the name or URL of your Profile, please see: http://blog.pandora.com/faq/#436.
Q: How do I cancel my paid subscription to Pandora? How do I revert to the free, advertising-supported Pandora account?
In order to end your paid subscription for Pandora on the Web and Pandora in the Home, you will need to set your account not to renew automatically in your account options. To do this, go to the Pandora homepage (www.pandora.com) and click on the blue "account" link in the upper right of the page, then under "Billing Info" click "edit." Uncheck the "auto renew" checkbox in the lower right and click "save."
When your current subscription period ends, your subscription will expire automatically and you will receive an email notice which contains instructions on how to revert to the free ad-supported service.
If you have recently begun your subscription period and require a refund, please contact us to request a subscription cancellation and refund.
To end your paid subscription to Pandora on the Go, please contact your mobile carrier in order to cancel.
Q: I forgot my password! What do I do?
No problem! You can send yourself a password reminder. From the "Sign in to Pandora" screen, click the blue "I forgot my password" option immediately below the "email" and "password" fields, to the left.
You will then be prompted to enter the email address associated with your Pandora account.
Q: I asked for a password reminder, but it hasn't arrived! What do I do?
We would suggest checking your "Spam," "Junk," and "Bulk Mail" folders, as our automated email reminders frequently arrive there.
If you do not see the message there, please contact Pandora Listener Support and ask for a password reset.
Q: Pandora reports that my email address was not found! What do I do?
You may have made a typo in your email address when you initially signed up. If you are unsure of which e-mail address the account might be under, please contact Pandora Listener Support with possible e-mail addresses.
Q: Pandora reports, "Your account already exists." What do I do?
Make sure that you "sign in" with your existing account and that you're not trying to register a new account under the same name. If you have already created an account, you do not need to make another one.
When prompted, enter your e-mail and password and then click "sign in"
Q: How do I sign out of Pandora?
Click the blue "sign out" link in the upper right of the page, to the right of your account name and "account." (In certain views of the Pandora Tuner, you must first click the "Account" button which will appear along the top edge of the Pandora Tuner in order to reach the "sign out" option.)
Signing out at the end of each listening session will keep anyone from making changes to your Pandora account or stations on that computer while you are away.
[Notes: After you sign out, you will see the "Sign in to Pandora:" screen, which will allow you to either "sign in" again or to create a new Pandora account.
If when you try to sign out, the player automatically loads the same Pandora account again, then click this link for troubleshooting instructions: http://blog.pandora.com/faq/#51]
Q: What is Pandora?
Pandora is a music discovery service designed to help you enjoy music you already know, and to help you discover new music you'll love.
It's powered by the most comprehensive analysis of music ever undertaken, the Music Genome Project: a crazy project started back in early 2000 to capture the complex musical DNA of songs using a large team of highly-trained musicians.
Just tell us one of your favorite songs or artists and we'll launch a streaming station to explore that part of the musical universe.
You can listen to Pandora on the Web, Pandora on the Go, or Pandora in the Home.
Q: Why did you choose the name "Pandora"?
The name Pandora means "all gifted" in Greek. In ancient Greek mythology, Pandora received many gifts from the Gods, including the gift of music, from Apollo. She was also, as we all know, insatiably curious.
Unlike those Gods of old, however, we celebrate that virtue and have made it our mission to reward the musically curious among us with a never-ending experience of music discovery.
It's also important to note that at the bottom of Pandora's box was Hope...
Q: Why can't I listen to a particular song immediately [on-demand]? Why is there no rewind button or replay button?
Our music licenses do not allow us to let you replay or rewind a specific song, or to play a particular song or artist on demand.
This is also why you cannot have more than one station seeded by a particular artist.
Q: How are artists paid when Pandora plays their music?
At Pandora we believe strongly that artists and songwriters deserve to be compensated whenever their music is performed. We pay licensing fees to SoundExchange, ASCAP, BMI and SESAC for all music that is played on Pandora. These payments ultimately go to the performing artists, songwriters, and record labels.
If you are an artist whose music is played on Pandora, you'll want to make sure that you register with SoundExchange so that you'll be paid for the performance of your songs on Pandora and all other Internet radio services. Also, we would suggest contacting Amazon.com to arrange for your music to be sold on their site. We get our album art from Amazon, so this will allow Pandora to display your unique album art when we play your music. And as a side benefit, your sales are likely to increase.
For more information about selling your music on Amazon, please see the Amazon.com Labels and Artists Guide.
Q: When will you offer Pandora outside of the United States?
Delivery of Pandora is based on proper licensing from the content rights holders - we have always believed strongly in honoring the guidelines as determined by the artists, labels and publishers. In the U.S. there is a federal statute called the Digital Millennium Copyright Act (DMCA) that provides this license for all the music you hear on Pandora. Unfortunately, there is no equivalent license outside the U.S.
We will be posting updates on our blog (http://blog.pandora.com) regarding our ongoing effort to launch in other countries, so please stay in touch. In all honesty, we don't have the resources to pursue licensing arrangements in many countries in the immediate term, but we do have the ultimate goal of being able to offer our service globally. As always, we welcome your feedback and would love to hear your thoughts and suggestions. We greatly appreciate your understanding and support.
Note: Due to international licensing constraints, we are deeply sorry to say that it is necessary to restrict streaming audio from Pandora for most countries outside of the U.S.
Our vision remains to eventually make Pandora a truly global service, but as a small company, the best chance we have of realizing our dream of Pandora all around the world is to grow as the licensing landscape allows.
Q: Can I invest or buy stock in Pandora? Do you accept donations?
Pandora is a privately funded company and we are not looking for additional investment money at this point. But thanks for the vote of confidence!
We are happy to encourage anyone who would like to help support Pandora to subscribe.
[For information on subscribing, please see:
http://blog.pandora.com/faq/#64
http://blog.pandora.com/faq/#489]
Also, if you wish, feel free to use Pandora referral links (from within the Pandora Tuner, from your Profile page, or from the Backstage pages) when making purchases from iTunes or Amazon, as we receive a small commission from those sales.
Q: Can I listen to Pandora at work? Are there commercial licenses available for Pandora? Can I play Pandora in my store or office?
If you are playing Pandora for yourself while you work, that's great-- it's considered personal use even though you are at work. In fact, a large number of our listeners do this.
On the other hand, if you are playing Pandora over loudspeakers at your business for your clients or customers, this is considered commercial use and is not permitted by our music licenses or terms of use.
For more information, please see:
http://www.pandora.com/legal/
Q: If I'm outside the USA, can I still access my profile, bookmarks, and station feedback?
Yes, absolutely.
Go directly to http://www.pandora.com/backstage
From there, you can sign in using the link in the upper right hand corner of the window. Then you can click the "Your Profile" button to see your stations, bookmarks and previously entered feedback.
From the "About the Music" tab you can also search our Backstage area for information and recommendations about artists and songs that you are interested in and you can access the blog too.
We just can't play the music!
As for your station feedback, all your stations and "Thumbs Up" and "Thumbs Down" information will be kept safe for when we are able to come back to you.
[For more information on why we are not currently able to stream outside the USA, please see:
http://blog.pandora.com/faq/#79]
Q: How can I help?
For now, the best thing you can do is input your email address here http://www.pandora.com so we can keep in touch with you.
Over the coming months we'll be looking at what else we can do to resolve this absurd licensing situation and we'd love to be able to reach you if we need your help. We can tell you from our experience in the US that you can make a HUGE difference when you all pull together!
Q: Why not switch to a subscription model/service?
Unfortunately, the market won't support it. We originally launched Pandora as a subscription-only service, but even at just $3 per month, we had very few people signing up. So it's clear that this has to be an advertising-supported, free service -- as radio has been for decades.
Q: How come other services are not blocked?
We can only really speak for ourselves on this one. There are two rules we follow: to abide by standing copyright laws, and to pay artists fairly.
In the UK, to be a licensed service for all the music we want to play on Pandora, we are being asked to pay per track/stream rates which equate to over 80% of our gross revenues. This licensing framework does not enable any entity to grow an economically viable ad-supported Internet radio business. These rates apply to all Internet radio, or so we have been told. You would have to ask those other companies about how they are still streaming to the UK.
Q: Why not just use indie and public-domain music?
We have a lot of indie and even unsigned music in the Music Genome and we want to play all of it, major and indie, old and new-- no barriers, no prejudice against one or the other so we need licenses for both indie and major-label music.
Q: Why not set up shop in where the laws are different?
This is a very common misconception.
The relevant law is determined by the country where the LISTENER resides, not where the webcaster is located.
Relocating our business to another country would have no effect on the situation.
Q: How can I get around this? Perhaps a proxy server?
We only have the right to stream music to people located in the U.S. We can't condone the use of any technique that deprives performers and songwriters of just payments or exposes us to the threat of legal action.
Q: How do I create a station?
The simplest way to create a new station is to click the "Create a New Station" button in the upper left of the Pandora Tuner, then enter the name of an artist, or the title of a song.
[Note: If there are multiple search results in the Music Genome, Pandora will list the available options and you can click the correct listing. If Pandora fails to match your search at all, please double-check spelling. Failed searches are automatically added to a list for our music-buyers to research.
We have optimized our station-creation process so that common artist names create an artist-based station even if there is also a song title by that name in the Music Genome. If you are trying to start a station based on a song named after a famous artist, click the "Hey! That's not what I wanted" button as the station is being launched. Next, click the "Song" button, and this will instead create a song-based station.]
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If you have trouble creating a station, please see:
http://blog.pandora.com/faq/#295
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For information on creating a new station from a song that plays on one of your existing stations, please see:
http://blog.pandora.com/faq/#477
For information on creating a new station directly from Pandora Backstage, please see:
http://blog.pandora.com/faq/#512
Q: How many stations can I maintain?
You can have up to 100 stations at any one time [plus one QuickMix].
Once you reach the maximum number of stations you have to delete a station before you can add another one.
Q: What happens when I give a "Thumbs Up"?
When you especially like a song, hover the mouse pointer over the album art and click the "Thumbs Up" icon in the lower right corner. [You can also access the "Thumbs Up" button from "Guide Us" in the lower right of the Pandora Tuner.]
A thumbs-up vote has several effects:
* The very next set of songs for this station will be directly generated using the song which received the thumbs-up vote.
* Future sets of songs are more likely to have similar musical traits. Multiple "Thumbs Up" votes on this station for other similar songs will have a cumulative effect.
* All songs that have received a thumbs-up vote on this station will each become members of a new invisible starting point for this station.
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For more information about station tuning, please see the next entry, as well as FAQ Section 4C:
http://blog.pandora.com/faq/#88
Q: What happens when I give a "Thumbs Down"?
When you don't think a song is a good match for a station, hover the mouse pointer over the album art and click the "Thumbs Down" icon in the lower left corner. [You can also access the "Thumbs Down" button from "Guide Us" in the lower right of the Pandora Tuner.]
A thumbs-down vote has several effects:
* The song will stop playing, if there are any "skips" remaining on this station (6 per hour, per station, or per QuickMix) [For more information on this licensing requirement, please see: http://blog.pandora.com/faq/#23 ]
* The song will be deleted permanently from this station's playlist.
* If this is the second thumbs-down to a particular artist within this station, the artist will be banned from playing on this station. [For more information about banning an artist from a station, please see: http://blog.pandora.com/faq/#82 ]
* A new set of songs with a different musical emphasis will begin to play.
* Future sets of songs are less likely to have similar musical traits. Multiple "Thumbs Down" votes on this station for different songs will have a cumulative effect.
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For more information about station tuning, please see the rest of this section, as well as FAQ Section 4C, beginning with:
http://blog.pandora.com/faq/#88
Q: What happens when I skip a song? How many skips do I get per hour?
When you don't want to hear a song, but are undecided whether to ban it permanently (by voting "Thumbs Down"), you can simply click the "Skip" button in the extreme upper right of the Pandora Tuner. This is a neutral action; Pandora does not assume that you like or dislike the song.
A "skip" has two effects:
* The song will stop playing, if there are any "skips" remaining on this station (6 per hour, per station, or per QuickMix) [For more information about the QuickMix feature, please see: http://blog.pandora.com/faq/#478 ]
* The song will not play again within 4 hours on any of your stations.
Q: How do I pause a song?
You can pause any song by clicking the "pause" button in the upper right corner of the Pandora Tuner. This will have no other effect on any of your stations.
Note: "Pause" and "Play/Resume" functions share one button in the upper right of the Pandora tuner.
Q: How do I ban an artist from a station?
Just give a "Thumbs Down" vote to any two songs by that artist on a particular station. However, the artist will not be banned, even with two "Thumbs Down" votes on one station under either of the following conditions:
* If at any time you gave a song by this artist a "Thumbs Up" vote on this station.
* If that artist was used to define that station.
Note: for more information on how to edit a station (remove an artist from your station's definition, or remove a song previously given "Thumbs Up"), please see:
http://blog.pandora.com/faq/#67
Q: How do I keep from banning an artist on a station (but still vote "Thumbs Down" on as many of their songs as I choose)?
Add that artist name to your station's definition, by clicking the little triangle next to the station's name, then select "Add more music to this station."
As above, once the artist has been added as a station seed, regardless of the number of "Thumbs Down" votes an artist's individual songs may receive on this particular station, that artist will not be banned from that station.
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For more information about station tuning, please see FAQ Section 4C, beginning with:
http://blog.pandora.com/faq/#88
Q: How do I temporarily keep a station from playing a song without banning that song permanently?
In this particular case, you can hit 'snooze' on a song, but only while the song is still playing.
To use this option, click the "Guide Us" button in the lower right of the Pandora Tuner, and then select "Zzz." This will prevent the song from playing on any of your stations for 30 days. There will be no other effects on your stations.
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For more information about station tuning, please see FAQ Section 4C, beginning with:
http://blog.pandora.com/faq/#88
Q: Why is there no rewind button or replay button?
Our music licenses do not allow us to let you replay or rewind a specific song, or to play a particular song or artist on demand.
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For more information about licensing, please see FAQ section 2B, starting with:
http://blog.pandora.com/faq/#25
Q: How can I add more songs or artists to a station?
Click the little triangle next to the station's name, then click "Add more music to this station," then type the name of the song or artist you would like to add. You can repeat this process as many times as you like.
To add several elements quickly to your station, use the "Station Page" for that station. To do this, click the little triangle to the right of the station's name, then select "Edit This Station." When the "Station Page" pops up, in the upper right of either the "Artist Seeds" and the "Song Seeds" sections, click the "Add" button. You will be prompted to enter an artist name or song title. Click "Quick Add" or just hit the "Enter" key. You can then continue to enter multiple artists or songs.
[Note: You do not have to be listening to a station in order to add more artists or songs to its definition.]
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For more information about adding to your station or editing your station's definition, please see: http://blog.pandora.com/faq/#67
Q: What happens when I add more music to a station?
Adding music to a station expands the possible range of that station. Each entry within a station's definition, either song or artist, is called a "seed," and each "seed" is equally likely to generate a new set of songs on that station.
[Note that songs you give a "Thumbs Up" vote to are collectively used as one invisible "seed" for that station.]
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For more information about station tuning, please see FAQ Section 4C, beginning with:
http://blog.pandora.com/faq/#88
Q: How can I edit a station?
Click the triangle next to the station name in the station list to the left of the Pandora Tuner, and select "Edit Your Station." This will pull up that particular station's Station Page in a separate window. (To use this feature, you may need to turn off your pop-up blocker or allow pop-ups from Pandora.com).
On this Station Page you will see the title of the station and the option to add a brief description of that station. Below this is the list of "Artist Seeds."
* To delete an artist seed from your station's definition, just put a check in the checkbox to the right of the artist name and then click on the "Remove checked" button at the bottom of the list.
You can also add more artists to the definition of your station here by clicking the "Add" button to the upper right of the list and then typing in the artist name.
* In order to delete song seeds, just put a check in the checkbox to the right of the artist name and then click on the "Remove checked" button at the bottom of the list.
You can also add more songs to the definition of your station here by clicking the "Add" button to the upper right of the list and then typing in the song name.
* Further down the page you will see lists of songs to which you have given "Thumbs Up" and "Thumbs Down." Again, to edit the "Thumbs" feedback, put a check in the checkbox to the right of the song title and artist name and then click on the "Remove checked" button at the bottom of each list. These songs will return to the station's potential playlist as though they had never played on that station.
[Note: You can only edit one section at a time. Clicking the "Remove checked" button under a particular section of the Station Page will affect that section only. Changes to checkboxes you have made in other sections will be discarded.]
---
For more information about station tuning, please see FAQ Section 4C, beginning with:
http://blog.pandora.com/faq/#88
For more information about the other features available on the Station Pages, please see http://blog.pandora.com/faq/#433
Q: How do I rename a station?
To rename a station, first click the little triangle next to the station's name, then click "Rename This Station." Then type in your preferred name, and confirm by clicking "rename."
Note: You can also rename your station from its Station Page.
---
For more information about station pages, please see:
http://blog.pandora.com/faq/#432
For more information about rearranging your station list, including sorting by name, or your own customization scheme, please see:
http://blog.pandora.com/faq/#476
Q: How do I delete a station?
To delete a station, first click the little triangle next to the station's name in the station list on the left of the Pandora Tuner, then click "Delete this station." Then confirm by clicking "delete." Note: deleting a station created by your own Pandora account is permanent.
---
If you have trouble deleting a station, please see:
http://blog.pandora.com/faq/#517
Q: How do I minimize the Pandora Tuner into a little separate window?
Click the "Minimize" button, which is the small button to the right of the "Help" button, above the Pandora Tuner controls. (The actual button is unlabeled and looks like two little boxes.)
After minimizing the Pandora Tuner, you can then close the original Pandora browser window if you wish, or leave it open so that you may click "Bring Back the Music Player" at any time.
The 'Minimized' Tuner will be identified in the Windows taskbar by both Firefox and Internet Explorer as "http://www.pandora.com." Since not many websites identify this way, it should be relatively easy to find the 'Minimized' tuner among the other browser windows in your taskbar.
Note: To use the 'Minimized' Pandora Tuner, you may need to turn off your pop-up blocker or allow pop-ups from Pandora.com.
Note: The Minimize button is not available from all views of the Pandora Tuner.
Q: How do I purchase music I've heard on Pandora?
Click on the album art of the song you like, and to the right of "Buy:" click either "iTunes" or "Amazon." You can purchase and download either a single song or the entire album as a download from iTunes, or you can purchase the entire album on CD and have it shipped from Amazon.
[Note: You can click on the album art of any song still visible on a station, even if it is no longer playing at that time.]
---
For more information on purchasing from Backstage pages and from listener Profile pages, please see:
http://blog.pandora.com/faq/#512
http://blog.pandora.com/faq/#514
Q: How do I make a note of a song I want to buy later? How do I Bookmark a song?
Click on the album art of the song you like, and to the right of "Bookmark:" click either "Song" or "Artist." This will take you to your user Profile Page, where lists of your Pandora Stations, Bookmarked Songs, and Bookmarked Artists are displayed.
Each Bookmarked Song has links to iTunes and Amazon, and is linked to the Pandora Backstage page for that song. Each Bookmarked Artist name is linked to the Pandora Backstage page for that artist.
---
For more information about purchasing music on Pandora, please see:
http://blog.pandora.com/faq/#28
Q: How do I remove a Bookmarked Song or Artist from my user Profile page?
On your Profile Page, check the square white box at the extreme right of the listing for that song or artist, then click the words "remove checked" to the lower right of the list.
---
For more information on your listener Profile page, please see:
http://blog.pandora.com/faq/#514.
Q: What is Backstage? How do I use it?
Pandora Backstage provides information about artists, their music, their albums, and about our listeners and their stations. [Some of the artist information comes from Allmusic.com (a.k.a. AMG).]
Click on the album art of the song you like, and to the right of "Backstage:" click "Song," "Artist," or "Album." This will take you to the appropriate Backstage page, featuring our Selected Discographies, biographical information, and other information.
You can also click the artist name or song title link directly above the album art for any song that plays on your station.
Finally, you also have the option at any time to click the "About The Music" button above the Pandora Tuner and to select the "Find a Song" or the "Find an Artist" options.
* You can create a new station from any Backstage Artist Page or Song Page by clicking the "Create A Station" button in the upper left.
* You can purchase music from the Backstage Song Pages and Album Pages by clicking the "Buy From iTunes" or "Buy From Amazon" buttons in the upper right.
Q: What is my listener Profile Page? How can I access it?
The Profile Page allows you to share with other Pandora listeners your Bookmarked songs and artists [the links to iTunes and Amazon make them handy for holiday and birthday hints!] as well as a bit of biographical information about yourself if you wish, including your hometown, school, and employer, as well as your Pandora stations, including the one you are currently listening to.
You can access "Your Profile" either by Bookmarking a song or artist, or by clicking the "Your Profile" button above the Pandora Tuner.
(In certain views, you must access your Profile page by clicking on "Account" on the upper bar of the Pandora Tuner, then selecting "View Your Profile.")
[Note: you can copy the link (URL) of your Profile Page either from the address bar of your web browser or from the text above the comment field in the upper right of your Profile Page. You can share this link with a friend so they can read your bio information, leave you comments, or visit some of your station pages.]
---
For more information about adding to and editing your Profile page, please see:
http://blog.pandora.com/faq/#526
For more information about comments, please see the next entry.
Q: What are comments? How do I use them?
A comment is a short statement you can post on another Pandora listener's Profile Page (or your own), or on another listener's Station Pages (or your own). Comments are intended to enable discussion among listeners about themselves and their favorite music.
When you find a Pandora listener who has tastes similar to yours, you can leave a comment about your shared musical interests on their Profile Page or on one of their Station Pages. If your friends have profiles on Pandora, you can use the comments feature to leave testimonials for them on their Profile Page.
We encourage you to converse via comments -- feel free to post responses to the comments you receive on your Profile Page or Station Pages.
If you'd like to leave comments that all Pandora listeners can see, please visit our blog [http://blog.Pandora.com]. On the other hand, if you'd like to communicate directly with the Pandora staff, please contact us via email [http://www.pandora.com/customer_service]
---
For more information about Profile Pages, please see:
http://blog.pandora.com/faq/#514
For more information about Station Pages, please see:
http://blog.pandora.com/faq/#432
Q: How do I create a station from a song that Pandora plays for me?
If you hear a song that you would like to use to start a station, click the album art and to the right of "New Station:" click either "From song" or "From artist."
This will launch a brand new Pandora station and switch from the current station to the newly created station. [Note that choosing "From artist," will create a broader range of musical suggestions than "From song."] For information on troubleshooting station creation, please see: http://blog.pandora.com/faq/#295
Q: How do I move a song to another one of my stations where it would be a better fit?
If you hear a song that would be better suited to another one of your stations, just click the album art, then select the second option, "Move this song to a different station."
The song will stop playing, and receive a "Thumbs Down" in the current station. The song that was moved will now appear in the list of 'Songs you liked' for the station you moved it to.
---
For more information about how to edit lists of songs given "Thumbs Up" or "Thumbs Down," please see: http://blog.pandora.com/faq/#67.
Q: How do I change the order in which my stations appear?
Click "Your Stations" (or the triangle to the right of "Your Stations") and select under 'Sort stations by:' either "Date added" or "Name."
You can also customize the order in which your stations appear as explained in the entry below.
Q: How can I customize the order in which my stations appear?
Once you've ordered your stations by "Name," as above in http://blog.pandora.com/faq/#476, you can then re-name your stations starting "1)," "2)," "3)" or "A)," "B)," "C)" and so on.
Q: How do my Pandora stations generate their playlists?
The Music Genome picks "sets" of four songs at a time to play on a station based on similarities in their musical 'DNA.' The starting point for each set will be one of the songs or artists which are part of the station's definition. The selected songs will share some characteristics with this starting point, but will be even more closely linked to each other.
[Note: a starting point could also be a song you've previously given "Thumbs Up."]
---
For information on how to optimize your stations, please see:
http://blog.pandora.com/faq/#88
Q: How does the feedback ("Thumbs Up"/"Thumbs Down") I give affect playlist generation?
Giving a "Thumbs Up" to any of the four songs within a set will cause the station to generate its next set based on the most recent "Thumbs Up" given during the four-song set, independent of the station's starting points. This process can be repeated indefinitely. If you want to hear a set based on your station's starting points, then you may need to allow four songs to play without voting.
Giving a "Thumbs Down" to any of the four songs within a set will cause the station to cancel any remaining songs within that four-song set, and load an entirely new set based on different musical characteristics.
---
For more information on the other effects of "Thumbs" feedback, please see:
http://blog.pandora.com/faq/#18
For information on how to change "Thumbs" feedback, please see:
http://blog.pandora.com/faq/#520
For more information on how to optimize your stations, please see:
http://blog.pandora.com/faq/#36
Q: How can I change my previous "Thumbs Down" or "Thumbs Up" feedback?
When you want to change your "Thumbs" feedback, you should click on the triangle next to the station name in the station list to the left of the Pandora Tuner. This will pull up that particular station's Station Page in a separate window (if it is not appearing, turn off your pop-up blocker or allow pop-ups from Pandora.com).
Next, on the Station Page, you'll see the title of the station, the description of that station (if you wish to add one), the list of "Artist Seeds," and the list of "Song Seeds."
To edit the "Thumbs" feedback for previously played songs, scroll further down the page until you see lists of "Thumbs-up Songs," and of "Thumbs-down Songs."
By putting a check in the checkbox to the right of the song title and the artist name and then clicking on the "Remove checked" button at the bottom of each list, you can remove the selected songs from the liked/disliked lists. These songs will once return to the potential playlist as though they had never played on that station.
[Note: You can only edit one section at a time. Clicking the "remove checked" button under a particular section of the Station Page will affect that section only. Changes to checkboxes you have made in other sections will be discarded.]
---
For more information about editing a station, please see:
http://blog.pandora.com/faq/#67
Q: How can I increase variety on the playlist for my station?
First, we recommend that you add a lot of music to your stations. In order to increase variety of musical styles, we suggest adding several artist names. Since the Music Genome will use an artist name to select music from the artist's entire repertoire, this produces the broadest possible playlist. Adding more artist names increases this effect.
Next, be selective when giving a "Thumbs Up" to music that already matches the station's defined starting points. Consider voting "Thumbs Up" only when a new kind of music plays that you'd like to hear more often on that station.
Finally, instead of voting "Thumbs Down" on songs which play too frequently (but are still appropriate for your station), try voting "Zzz" (from the 'Guide Us' menu in the lower right) while the song is playing, which will keep that song from playing on any of your stations for thirty days, or simply skipping it, neither of which will restrict the station's playlist in any other way.
Q: How can I create a station with a very specific sound?
The most exacting way to define a station is to start with a song title. When the Music Genome picks a starting point for a set of songs, your choice of a song title for that station's definition will give the Genome very specific information about the musical elements that you want to hear. Using more than one song title will provide some variety while maintaining specificity. You may want to listen to and tune your station for a while before adding additional song titles.
[For a station where a very specific sound is desired, we recommend not using artist names as station seeds. The more artist names you include, the more this will broaden the station's playlist, and the less specific that station's sound will be.]
Next, once your station has been created, consider only voting "Thumbs Up" when you like almost every aspect of a song, not merely when you think a song might fit that station. A good ratio for this purpose, once your station is defined as above, might be only to vote "Thumbs Up" on one out of every five songs.
Finally, to keep your station from removing songs that you like, but just don't want to hear for a while, try voting "Zzz" (from the 'Guide Us' menu in the lower right) while the song is playing, which will keep that song from playing on any of your stations for thirty days, or simply skipping it, neither of which will alter the station's playlist in any other way.
---
For information on how to remove "Thumbs" feedback to return your station to a previous state, please see:
http://blog.pandora.com/faq/#520
Q: How many songs are in one station at a time?
Based on your current station definition, your ongoing station feedback, and the addition of newly analyzed songs to the Music Genome, this number is always changing, and can range from hundreds to tens of thousands.
---
For information about increasing station variety, or creating a station with a specific sound, see above:
http://blog.pandora.com/faq/#36
http://blog.pandora.com/faq/#523
Q: What are station pages? How can I access them?
Every station that a Pandora listener creates has a corresponding Station Page, which can be viewed by both the station's creator, as well as by other Pandora listeners.
There are two ways to view your own Station Pages.
First, you can click the triangle next to the station name in the station list to the left of the Pandora Tuner, and select "Edit This Station." This will pull up that particular station's Station Page in a separate window. (For a shared station created by another listener, select "View This Station's Definition" instead.)
Second, you can also access Station Pages from your listener Profile Page. To do this, you can either Bookmark a song or artist by clicking the album art of a song, or by clicking the "Your Profile" button above the Pandora Tuner.
(In certain views, you must access your Profile page by clicking on "Account" on the upper bar of the Pandora Tuner, then selecting "View Your Profile.")
Next, from your Profile Page, click the name of the station from the list of stations at the left.
Note: To access Station Pages or your Profile Page, you may need to turn off your pop-up blocker or allow pop-ups from Pandora.com.
---
For information on how to use Station Pages, see below:
http://blog.pandora.com/faq/#433
Q: What other features are available on Station Pages?
On each Station Page are several features.
In the upper left will appear rotating images of the various artists who are part of that station's definition (or whose songs are part of that station's definition).
In the center, you can add a short explanation or commentary on your station. [Note: without such a description, your station will not appear in the search results shown to other listeners when they search for stations featuring those artists or songs.]
In the upper right is a comments field, where other listeners (or you) can leave comments about the station, your "Thumbs" feedback, and so on. These comments will only appear on this particular station page.
Note: The ability to leave comments on your Station Pages is determined by your global Comments Preferences, which are available from the button under this comment field, as well as from your Profile Page. Any changes to your Comments Preferences will apply both to your Profile Page and to all of your Station Pages.
---
For information on how to edit station definitions (artist and song seeds) and edit station feedback ("Thumbs Up" and "Thumbs Down"), please see:
http://blog.pandora.com/faq/#67
For more information about your Profile Page and its settings, please see:
http://blog.pandora.com/faq/#526
Q: How do I share one of my stations with a friend?
Click the "Share" button above the Pandora Tuner, and select "Share Current Station With a Friend." Type in their email address and add a short note about this station if you like, and we'll send an email to your friend with a one-click link that will let them hear the station you've created.
[Note: Your friend does not need to be registered with Pandora in order to start listening to your station.]
You will always maintain control of your original copy of this station. You will also retain control of your friend's copy of the station until or unless your friend chooses to give "Thumbs" feedback on the station. This will not affect your original station in any way, but a 'clone' of your station will then be added to their own station list, which they will control.
[Note: Even if your friend chooses to let you keep control of their copy of the shared station, each instance of the station will be unique-- your friend will not hear the same songs in the same order, even if you're both listening to that station at the same time.]
There is another, indirect way to share stations as well. You can email your Profile Page link (URL) to your friend, and allow them to review your list of stations, and look at each station's Station Page, before deciding which of your stations they wish to share.
---
For more information about Profile Pages, please see:
http://blog.pandora.com/faq/#514
Q: How do I listen to a station one of my friends created?
Click the "Share" button above the Pandora Tuner, and select "Find a Shared Station."
Type in the email address of a registered Pandora listener, and you will be able to click on the name of any of their current stations, which will immediately load and begin playing in the Pandora Tuner.
Your friend will always retain control of the original station. They will also continue to control your copy of the shared station until or unless you choose to give "Thumbs" feedback on the shared station. Once you have given feedback, and confirmed you would like to make this station your own, your copy will be converted into a 'clone' of the shared station under your control. Any future changes your friend might make to the original station will not affect or appear on your 'clone' station, and vice versa. Conversely, if you never give feedback on your friend's shared station, it will always reflect the latest edits your friend has made to that station.
[Note: Even if you allow your friend to retain control of your copy of the shared station, each instance of the station will be unique-- you will not hear the same songs in the same order as your friend, even if you're both listening at the same time.]
You can also find and listen to your friends' stations from their listener Profile Page, by clicking the name of any of their stations from the list on the left. This will take you to the Station Page for that station, which will have a "Play Now" button in the upper left.
---
For more information about Profile Pages, please see:
http://blog.pandora.com/faq/#514
For more information about Station Pages, please see:
http://blog.pandora.com/faq/#432
For more information about sharing stations from other listeners, please see the next entry:
http://blog.pandora.com/faq/#21
Q: How do I listen to stations that other Pandora listeners have created?
Click the "Share" button above the Pandora Tuner, and select "Find a Shared Station."
Type in an artist name or a song title to find listener-created stations which include that artist or song as part of its definition. (Enclosing the artist name or song title in quotation marks [""] will give more exact results.)
Pandora Backstage will then list a short summary of stations which match your search criteria, including both station seeds and station descriptions.
The station's creator will always retain control of the original station. They will also continue to control your copy of the shared station until or unless you choose to give "Thumbs" feedback on the shared station. Once you have given feedback, and confirmed you would like to make this station your own, your copy will be converted into a 'clone' of the shared station under your control. Any future changes the creator might make to their original station will not affect or appear on your 'clone' station, and vice versa. Conversely, if you never give feedback on a shared station, it will always reflect the latest edits made to that station by its original creator.
[Note: Even if you allow the station creator to retain control of your copy of the shared station, each instance of the station will be unique-- you will not hear the same songs in the same order as other listeners hearing that station, even if you're both listening at the same time.]
You can also find and listen to other listeners' stations from their Profile Pages, by clicking the name of any of their stations from the list on the left of their Profile Page. This will take you to the Station Page for that station, which will have a "Play Now" button in the upper left.
---
For more information about Profile Pages, please see:
http://blog.pandora.com/faq/#514
For more information about Station Pages, please see:
http://blog.pandora.com/faq/#432
For more information about sharing stations from a friend, please see the previous entry:
http://blog.pandora.com/faq/#525
Q: Why doesn't my station's Station Page show up in search results?
The best way to be certain your station will show up in station search results is to provide a description of your station on its Station Page.
---
For information on how to access Station Pages and add a station description, please see:
http://blog.pandora.com/faq/#432
http://blog.pandora.com/faq/#433
Q: How can I make a shared station my own?
Shared stations are signified by a gray curved "up" arrow to the left of the station name in your station list. To make a shared station your own, simply drag the cursor over the album art of a song tile in the Pandora Tuner and click to rate the song, as you would with one of your own stations. Next, when the "Would you like to make this shared station your own?" screen pops up, click "make this station mine" on the bottom of the screen to confirm.
[Note: Some shared stations may not have this option.]
---
For more information about why you can't rate songs in a station, please see http://blog.pandora.com/faq/#296.
For more information about finding shared stations from your friends or other Pandora listeners, please see:
http://blog.pandora.com/faq/#525
http://blog.pandora.com/faq/#21
Q: What is QuickMix, and how do I use it?
QuickMix is designed to allow you to listen to more than one of your stations at once. Unlike regular Pandora stations, QuickMix plays only one song based on a particular musical influence at a time, so the mood changes more often.
To use QuickMix, just click "QuickMix" in the lower left of the Pandora Tuner, then select the stations you'd like shuffled, then click "Listen Now." The particular station that has generated the current song will be identified by an orange border, or 'halo,' around the station name in the list of stations on the left. A "Thumbs Up" or "Thumbs Down" vote given to a song played by QuickMix will affect the station from which that song originated.
[Note: One additional option for the current song that applies to QuickMix as well as to individual stations is the "Zzz" function (available from the 'Guide Us' menu in the lower right of the Pandora Tuner). Voting "Zzz" will keep that song from playing on any of your stations for thirty days.]
Q: How do I change my QuickMix?
You can edit your QuickMix at any time by clicking the little triangle next to "QuickMix" and selecting "Edit QuickMix" to change which particular stations are being shuffled.
Q: What about skipping songs in a QuickMix?
You can skip up to six songs per hour total per QuickMix. If you run out of skips, you can switch back to any individual station.
Q: What about sharing QuickMix and using shared stations for QuickMix?
You can share your QuickMix with another listener, by clicking the little triangle next to "QuickMix," then selecting "Share QuickMix With a Friend."
You can include in your QuickMix any currently shared individual stations created by another user. [Note: You cannot include another listener's shared QuickMix as part of the definition of your own QuickMix.]
If you share a QuickMix with your friends, remember that the stations you have currently defined as your QuickMix in your own Pandora Tuner will determine what stations will shuffle on that shared QuickMix for whoever else is listening. Each instance of a station or QuickMix is still unique, however, so they will not hear exactly the same songs in the same order, just the same general playlists.
---
For more information about finding shared stations from your friends or other Pandora listeners, please see:
http://blog.pandora.com/faq/#525
http://blog.pandora.com/faq/#21
Q: How do I view my list of friends?
You can find your list of friends by selecting the "Friends" icon, located in the Pandora Extras area, just under the Pandora tuner. The list displayed will be friends you have invited who are also signed up as Pandora listeners.
You can also find your list of friends from the top-level navigation, by clicking the "Your Profile" button above the left corner of the Pandora tuner. Your list of friends will be on the left-hand side of the page, below your list of stations.
[Note: If you are already registered with Pandora and would like to add friends, just select the "Friends" icon in the Pandora Extras area below the Pandora Tuner and follow the prompts.]
Q: How do I access and edit my Profile page? How can I make my Profile page private?
You can access "Your Profile" three different ways:
First, while you are logged in on the homepage (www.Pandora.com), you can click the "Your Profile" button above the Pandora Tuner. (In certain views of the Pandora Tuner, you must first click the "Account" button, which will appear along the top edge of the Pandora Tuner, then select "View Your Profile.")
Second, you can access your Profile by Bookmarking a song or artist after clicking the album art for a song in the Pandora Tuner.
Third, you can click the blue "account" link in the upper right of the homepage, then select "Edit" under "Profile Info."
No matter how you get to your Profile Page, you can edit its content by clicking "edit" to the right of your user name at the top of the center column. (You can also reach the "Edit Profile" screen by clicking "comment prefs" below the comments field on the right-hand side of the page.)
Always click the "Save Changes" button in the upper right after making any of the following changes:
* Under "Edit Your Profile," you can add or edit your Profile's full name, hometown, school, employer and biographical info. You can set these fields to anything you like [note that at this time you cannot change the URL by which others will reach your profile, which is uniquely based on your original registration email address].
* Under "Your Email Preferences," you can opt-in or opt-out of 'Inside the Genome' emails, which give you information about newly added music for your stations, as well as email notification of new comments on your profile page.
* Under "Privacy," you can make your entire Profile page private, meaning it will be invisible to others and will not appear in listener search results, by checking the "Make my profile private" checkbox.
* Under "Comments Preferences," you can prevent anyone from posting comments on your Profile by checking the "I do not want to receive ANY comments..." checkbox.
[Note: You may need to allow cookies for Pandora.com in your browser settings, as well as turn off your pop-up blocker or allow pop-ups from Pandora.com in order to use Profile functionality. You may also need to sign in using the "Sign In" link in the upper right of the Profile Page.]
---
For basic information on listener Profile Pages, please see:
http://blog.pandora.com/faq/#514.
Q: How do I delete a comment?
From the Profile page, click on 'delete' in the lower left corner of that particular comment. This removes only that comment, and has no effect on future postings.
Q: How do I ban another Pandora user from leaving comments?
If you want to go further and prevent a specific listener from leaving any comments in future, click the "ban" button in the upper right corner of any comment by that user. All comments by that user are deleted at once.
[Note: for this purpose, do not use the delete button, as deleting the comment will also remove the button which will allow you to "ban" that user.]
---
For information on how to remove the comment feature from your Profile Page entirely, see above:
http://blog.pandora.com/faq/#526
Q: If I change my mind, how do I reinstate a previously banned user?
From the Profile Page, click "edit" to the right of your user name at the top of the center column. (You can also reach this "Edit Profile" screen by clicking "comment prefs" below the comments field on the right-hand side of the page.)
From the "Edit Profile" screen, under "Comments Preferences," you can reinstate a currently banned user by clicking "reinstate this person."
[Note: this will restore all comments (other than those you have previously deleted individually) that were ever posted by this user.]
Q: How do I find other Pandora listeners' Profile Pages?
You can start from http://www.pandora.com/backstage?type=profile. You can also start by clicking the "Share" button above the Pandora Tuner, and select "Find Other Listeners."
You can enter an artist name, song title, hometown, school, employer or any combination of these keywords to find listeners who share those interests. (Enclosing the artist name or song title in quotation marks [""] will give more exact results.)
Pandora Backstage will then list a short summary of listeners and their Profile information which match your criteria, including their relevant stations, biographical information, and Bookmarks.
Feel free to click the links to any or all of these listeners, to read and comment on their Profile Pages, and to share their stations and comment on their Station Pages.
[Note: To use Profile Page or Pandora Backstage features, you may need to turn off your pop-up blocker or allow pop-ups from Pandora.com.]
---
For more information about Profile Pages, please see:
http://blog.pandora.com/faq/#514
For more information about Station Pages, please see:
http://blog.pandora.com/faq/#432
For more information about sharing stations, please see:
http://blog.pandora.com/faq/#525
Q: How can I change the Full Name on my Profile Page? Can I change the Profile URL?
To change the name that shows on the top of your Profile Page, click "edit" to the right of your user name at the top of the center column. (You can also reach the "Edit Profile" screen by clicking "comment prefs" below the comments field on the right-hand side of the page.)
This will take you to your "Edit Profile" page. In the first field, "Full Name," type in whatever name you'd like to use as your public name on Pandora. Then click the "Save Changes" button in the upper right.
Your new Full Name will be reflected on your Profile Page within a few minutes.
[Note: Changes to Full Name will not change the URL (link) of your Profile Page. Please get in touch with Pandora Listener Support at pandora-privacy@pandora.com to discuss any security concerns you may have.]
Q: What keyboard shortcuts are available?
Play/Pause: spacebar
Skip Song: right-arrow key
"Thumbs Up" - I like this song: plus key
"Thumbs Down" - I don't like this song: minus key
Increase Volume: up-arrow key
Decrease Volume: down-arrow key
Maximum Volume: shift key and up-arrow key combination
Mute Volume: shift key and down-arrow key combination
[Note: Be sure to have the Pandora Tuner active in order to use these shortcuts (just click the mouse pointer once on the Pandora Tuner).]
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For more information about access for the visually impaired, please read the next entry:
http://blog.pandora.com/faq/#530
Q: What adaptations are available for visually impaired Pandora listeners?
In addition to our existing keyboard s