UPDATE:  You’ve asked and we listened.  We are excited to announce that as of today, December 2, 2014, the option to be billed annually is back and available for purchase from your computer.  We’re constantly working to make Pandora One the best possible experience and we are dedicated to providing you with the best personalized radio in the world.  Thank you for your passion for our service and for your support.

For more information on the annual plan click here.

______________________________________________________________________________________

Over the next couple of months, we will be implementing some changes to our Pandora One subscription plan so that loyal listeners can continue to enjoy a premium, ad-free Pandora experience.

Screen Shot 2014-03-18 at 1.37.00 PMWe’ve been fortunate to be able to offer Pandora One at an affordable price since its debut in 2009 at $36 per year and later with the introduction of a monthly subscription for only $3.99 per month. Over this same period, the costs of delivering this service have grown considerably. For example, the royalty rates Pandora pays to performers via SoundExchange for subscription listening have increased 53% in the last five years and will increase another 9% in 2015.

In order to continue to provide an ad-free listening option, we are implementing some changes to the way we price Pandora One, including a modest price increase for new Pandora One subscriptions:

  • Existing Pandora One monthly subscribers that remain active will not experience a price increase at this time and will continue to pay $3.99 per month.
  • For new subscribers, the subscription price will change to $4.99 per month starting in May.
  • Existing annual subscribers that remain active will migrate to a discounted loyalty price of $3.99 per month at their next renewal period.
  • We are ending the annual subscription option.

Beginning this week, annual subscribers approaching their renewal date will be notified as the update is applied to their subscription. Monthly pricing for new subscribers will take effect in May, allowing time for new subscribers to take advantage of discounted loyalty pricing if they subscribe before then.

Our listeners are our top priority and, while this affects only a small percentage of our listeners (3.3 million subscribers of more than 250 million registered users total), we hope that you understand why we have taken these steps. Our goal is to continue to be your go-to internet radio destination and enable you to hear the music you love wherever and whenever you want.

Comments

  1. Dr: Julia Anderton
    May 22, 2015 at 1:17pm
    What happen to the free one????
    Reply
  2. christine saks
    May 23, 2015 at 12:25am
    i had a pandora one account that was auto-deducted from a credit account. Do I HAVE TO ESTABLISH A NEW ACCOUNT?
    Reply
    1. PandoraSupport
      May 24, 2015 at 10:50am
      Hi Christine! You don't need to start a new account. Shoot us an email so we can take a look at your account on our end: http://pdora.co/writeus. -Kim
      Reply
    2. Anne Morrissey
      September 22, 2015 at 8:27am
      How do I find my account? I have a new Visa card and I was paying the old rate of $3.99 I think?
      Reply
      1. PandoraSupport
        September 22, 2015 at 11:04am
        Hi Anne - Please email us and we'd be happy to help find your account: http://pdora.co/writeus. -Kim
  3. Crystal Martinez
    May 24, 2015 at 8:05pm
    I would like to discontinue my subsriction to pandora one, I ordered it tonight, but I'm not satisfied.
    Reply
    1. PandoraSupport
      May 25, 2015 at 1:36pm
      HI Crystal - if you haven't already, email our support team so they can help you cancel your subscription: http://pdora.co/writeus. -Kim
      Reply
  4. Dean sili
    May 25, 2015 at 11:43am
    My pandora account is with my friends credit card # I want to switch it over to my credit card what should I do
    Reply
    1. PandoraSupport
      May 25, 2015 at 1:36pm
      Hi Dean - shoot us an email and we can help you change your billing information: http://pdora.co/writeus. -Kim
      Reply
  5. Christy
    May 26, 2015 at 11:18am
    I paid to upgrade my Pandora on 5/19 but continued to have ads. I then received another notice to upgrade which I did today for another $4.99. I contacted Apple support, and they advised that my account would be credited for one of the months. However, my credit card was charged AGAIN today. I've contacted them again, but they instructed me to also contact Pandora. I want this resolved IMMEDIATELY!!!
    Reply
    1. PandoraSupport
      May 27, 2015 at 7:51am
      Hi Christy - You'll need to contact our support team directly for assistance here: http://pdora.co/writeus. Someone will reach out to you then. -Kim
      Reply
  6. Bill Buhler
    June 12, 2015 at 3:28pm
    I love Pandora and have been a subscriber for years. As my life has changed I've started to wish you had the option for multiple simultaneous devices on one account. You see, I listen on my laptop, or streaming through my phone while I drive. But I also have it setup on my home stereo, which my Kids love to turn on. When that happens I start to get nasty emails about overusing the subscription. It seems like if there was a plan that raised the number of simultaneous streams that would be the ideal.
    Reply
    1. Henry
      July 06, 2015 at 1:59pm
      I am very close to canceling my subscription because of this policy.
      Reply
  7. tiffany
    July 11, 2015 at 6:13pm
    I have been a loyal pandora one member for over a year. I use this for my business. I just received an email that stated my membership has been transferred. What in the world happened and how do I get it changed back??
    Reply
    1. PandoraSupport
      July 12, 2015 at 10:34am
      Hello Tiffany - if you are sharing an Apple ID/Google Play ID with someone else, that's probably how your subscription transferred to another account. You'll need to email us for more help: http://pdora.co/writeus. -Kim
      Reply
      1. Lucy
        November 11, 2015 at 7:58am
        hey i never agreed to continued and never sent me a confirmation email telling em you are going to charge my bank account 20 dollars, i want my money back
      2. PandoraSupport
        November 11, 2015 at 1:11pm
        Hi Lucy - sorry for any trouble. Please email our support team directly for help: http://pdora.co/writeus. -Kim
  8. Dolores
    July 30, 2015 at 12:01pm
    My Pandora has stopped working suddenly I don't know what happened but its 'very frustrating what do I do
    Reply
    1. PandoraSupport
      August 01, 2015 at 4:02pm
      Hi Dolores, please email our support team for some help if you're still having issues: pdora.co/writeus -Katie
      Reply
  9. Cagney Cantu
    August 09, 2015 at 10:07am
    I bought into PandoraOne, Love it, but I don't use it. How do I cancel my $4.99 monthly subscription?
    Reply
    1. PandoraSupport
      August 09, 2015 at 2:11pm
      Hi Cagney! If you subscribed through iTunes or Google Play, you'll need to cancel the auto-billing through them. Could you please email us so we can take a look and give you specific instructions on how to cancel your subscription? http://pdora.co/writeus. -Kim
      Reply
  10. Brittany hutchison
    August 10, 2015 at 5:51pm
    I never signed up for pandora one ever!!! And i would like to pay for it but my pandora one free trail was started free for 7 days without my knowledge how do i cancelle this i dnt wana be billed or have to pay for somthing that i never signed up for
    Reply
    1. PandoraSupport
      August 12, 2015 at 9:09am
      Hi Brittany - sorry for any trouble. Shoot us an email and one of our Listener Advocates will be happy to help with this: http://pdora.co/writeus
      Reply
  11. Tim
    August 12, 2015 at 12:44pm
    I appreciate the Pandora service but I'm using it less and less as I'm spending more time with Apple Music, only because it offers offline. I need offline music. I would like to see Pandora offer an offline option. It would be well worth an additional $10 a month, a great way to increase revenue for the company. Please consider offering offline soon. - Thanks
    Reply
    1. MJM
      August 16, 2015 at 2:25pm
      I would agree, especially if this would allow me to listen to some form of Pandora when I am in a country which doesn't stream Pandora Thanks for a great service. MJM
      Reply
  12. Nova Smith
    August 13, 2015 at 8:08am
    I have been a long-time paid subscriber, and my credit card on file just expired this month. I was just notified of this today, and when I went in to update my credit card it is telling me that I have to start a new subscription at the $4.99 rate when previously I was only paying $3.99 + $0.28 per month.
    Reply
    1. PandoraSupport
      August 16, 2015 at 9:30am
      Hi Nova - it sounds like your subscription lapsed. You'll need to email our support team for further help: http://pdora.co/writeus. -Kim
      Reply
  13. Mike
    August 14, 2015 at 10:01pm
    I had no idea Pandora charged a fee for the app at the iTunes store until I received the notice via email informing me I had purchased a 3 day pass! BS it is NOT clear at the iTunes store what is being purchased! I was under the impression Pandora was free internet radio. I cannot find a option to delete or make sure I am not subscribed and will continue to be billed to my cc under my iTunes account. Thanks Pandora for being a rip off.
    Reply
    1. PandoraSupport
      August 16, 2015 at 9:28am
      Hello Mike - Our app is free to download and listen to. You may have accidentally purchased an upgrade. Please email us for further help: http://pdora.co/writeus. -Kim
      Reply
  14. Jeana
    September 04, 2015 at 8:24am
    With pandora one can you continue to listen off line??
    Reply
    1. PandoraSupport
      September 06, 2015 at 3:07pm
      Hi Jeana - You'll need an internet connection to listen to Pandora whether you are a free or paid listener. With any other questions, please email us: http://pdora.co/writeus. -Kim
      Reply
  15. ROBERT MONTGOMERY
    September 07, 2015 at 7:51am
    love Pandora, would be great if you could set similar channel with videos,BOB
    Reply
  16. Marie
    September 07, 2015 at 2:01pm
    Why do you not have Pandora in Canada,I loved Pandora and now nothing here in Canada like it,please bring it to Canada
    Reply
    1. PandoraSupport
      September 08, 2015 at 11:25am
      Hi Marie - we're still working on the licensing to expand to other countries. Thanks for your patience in the meantime! -Kim
      Reply
  17. Michael O’Brien
    September 14, 2015 at 6:43am
    I fired you last month but Apple still billed me $4.99 on my credit card. What are you going to do about it ?
    Reply
    1. PandoraSupport
      September 14, 2015 at 8:29am
      Shoot our support team an email and they'll be happy to look into this: http://pdora.co/writeus
      Reply
  18. Randall Hyman
    September 18, 2015 at 7:19am
    I noticed a repeatable charge on my card for $99 from something called Pandora Effect. Is this Pandora radio, and why $99????
    Reply
    1. PandoraSupport
      September 19, 2015 at 3:18pm
      So sorry about this - email our support team and they'll investigate: pdora.co/writeus -Katie
      Reply
  19. Louise Merrithew
    September 21, 2015 at 11:58am
    Pandora thru my television has not worked in over a week. I've checked your website and can't seem to find an answer. It also quit on my Android cell phone but it is now working.
    Reply
    1. PandoraSupport
      September 22, 2015 at 11:05am
      Hi Louise - Please email us for further help: http://pdora.co/writeus. -Kim
      Reply
  20. bianca
    September 30, 2015 at 10:32pm
    I just moved to Germany and I can't seem to access the website to cancel my monthly subscription.
    Reply
    1. PandoraSupport
      October 01, 2015 at 4:25pm
      Email our support team and they'll help you cancel: pdora.co/writeus -Katie
      Reply
  21. John W.
    October 01, 2015 at 11:48pm
    I wasn't able to access all music using spotify because of my location. But I signed up for arcvpn and can switch between regions to access all the music.
    Reply
  22. Macey
    October 06, 2015 at 12:59am
    I'm being charged like a new user. I have been using Pandora for quite some time and doing the ad-free option. I have absolutely loved it. Would you be willing to look at my profile to see if I qualify / and am able to keep my existing charge of $3.99/mo.?
    Reply
    1. PandoraSupport
      October 07, 2015 at 8:08am
      Hey Macey - email our support team and they'll help you out with this: pdora.co/writeus -Katie
      Reply
  23. John
    October 11, 2015 at 12:45pm
    Seems like you guys are really trying to shove Pandora One down peoples throats. I've been using Pandora for quite a long time, putting up with the ads. Now, you've more than quadrupled the ads, and play 2 back-to-back on the 'free' service. Are you guys getting 'Microsoft/Windows syndrome'? There are other alternatives for streaming that won't require me to subscribe, and won't bug me with double ads every few songs.
    Reply
  24. jon
    October 24, 2015 at 11:32am
    I'd love to see pandora one include multiple devices.. Just two would be nice that way a couple can set each others playlists.
    Reply
  25. Joe
    November 03, 2015 at 3:13pm
    I have had a monthly Pandora One subscription at $3.99 a month since July 2013. Pandora cancelled my subscription on November 1st stating I have been issued a refund. My subscription was paid through my AT&T bill and they said nothing was wrong on their end. I DID NOT request my subscription to be cancelled. If I try to upgrade now I'm forced to pay $4.99 a month. Why was my subscription cancelled?
    Reply
    1. PandoraSupport
      November 05, 2015 at 8:01am
      Hi Joe - your billing information may have been outdated. Subscriptions through carriers are offered through Google Play. You'll need to email us for more information: http://pdora.co/writeus. -Kim
      Reply
  26. Leslie
    November 06, 2015 at 2:53pm
    Can I install my Pandora One subscription on a second Internet radio? how do I do that?
    Reply
    1. PandoraSupport
      November 07, 2015 at 1:25pm
      Hey Leslie - Our support team can help you with this. Just email them here: pdora.co/writeus -Katie
      Reply
  27. Todd
    November 30, 2015 at 7:46pm
    I have an account that is good for a year with Pandora One. But I changed my device from a Kindle Fire to an iPad. How can I continue with my subscription on the iPad without tying it to an iTunes account? When I sign in on my iPad, I don't get Pandora One.
    Reply
  28. Veronica
    December 11, 2015 at 2:33am
    you are in reality a good webmaster. The web site loading pace is incredible. It kind of feels that you are doing any unique trick. Furthermore, The contents are masterpiece. you've done a great task on this topic!
    Reply
  29. Mario
    December 17, 2015 at 8:01am
    I never knowingly signed up for Pandora one and now can't figure out how to change back to free version. Very sneaky Pandora. I wonder how many customers you have done this to
    Reply
    1. PandoraSupport
      December 19, 2015 at 1:24pm
      Email us here for help: pdora.co/writeus
      Reply
  30. Steve
    December 19, 2015 at 8:34am
    Okay so I had pandora one for a few years now.. But I haven't used at all in about two years.. So I decided to cancel the pandora one subscription. I did online last month.. And this month I'm still getting charged through iTunes Store. Why am I still being charged?
    Reply
    1. PandoraSupport
      December 19, 2015 at 1:19pm
      Email us here for help: pdora.co/writeus
      Reply
  31. Franklin Clyde W
    December 19, 2015 at 7:39pm
    I see a lot of questions why Pandora does not show up on ATV. I don't see any answers.
    Reply
    1. PandoraSupport
      December 20, 2015 at 1:10pm
      The app will only appear on the newest generation of Apple TV (4th gen). If you have an older Apple TV unit, you will not see the app, but you can still airplay. Any other questions, email our support team: http://pdora.co/writeus.
      Reply
  32. Reginald Burns
    December 21, 2015 at 2:39am
    I would like to cancel my subscription.
    Reply
  33. Martha
    December 21, 2015 at 5:23pm
    I see the writing on the wall. No annual subscription means that you can raise the rates again every few months if you want to, and we can't save some money buy paying for the full year in advance.
    Reply
    1. PandoraSupport
      December 24, 2015 at 4:19pm
      Please email us for information on our annual subscription option:pdora.co/writeus
      Reply
  34. Tom Scott
    December 23, 2015 at 8:50am
    I have been a Pandora subscriber for about a year and all of a sudden I am getting commercials among my music. What can I do? I am still being charged on my credit card.
    Reply
  35. John
    December 27, 2015 at 6:13am
    I have been a subscriber for a few years, pay my bills on time, and never miss a payment. My credit card expired as I received a new card with a chip. The payment was delayed as I updated credit info. After resubscribing because of outdated credit info, my payment went from $3.99 to 4.99. I feel like I was "screwed" by your system. Can you get me back to $3.99 ?
    Reply
    1. PandoraSupport
      December 29, 2015 at 2:03pm
      Sorry about that, John. Email our Listener Advocates and they'll take care of this for you: pdora.co/writeus -Katie
      Reply
  36. Elliander Eldridge
    December 28, 2015 at 1:13am
    I'm definitely not happy with the way you guys implement your system. I have been a subscriber for multiple years and last year I was not notified that there was a problem with the payment information until after the service was already expired. when I contacted support about it they did give me a one-time option to renew at the old rate, but when I found out that time was that there was no way to update the payment information from a mobile device. it happened again this year, & I have a regional power outage so I'm not able to get to a computer. I got the email this morning so I tried to update the payment information, but when I follow the link in the email and open up the browser it just opened up the Pandora app automatically. I tried clicking to view desktop only mode, and it says it requires flash - which I actually have on my phone, but it's an old version since flashes no longer provided for mobile devices anymore. so basically there is no way for me to ever update my payment information which means every single year I will be faced with a situation where my rates will go up and in the meantime I will have to listen to those god awful commercials whose value is always louder than the music. I don't understand why its so difficult to allow your subscribers to update their payment information and to give them at least a day or two to fix it without having to cross their fingers and hope that someone the email is able to give them the rate they were paying. if I am ever told that I won't be allowed to keep the rates I was paying entirely because your website won't allow me to update credit card Information manually I will probably never use Pandora again. It's not that the dollar difference is significant, it's what it would represent to me. as general feedback, you guys really need to improve your system for updating credit card information.
    Reply
    1. PandoraSupport
      December 29, 2015 at 2:53pm
      Hi Elliander, Thanks for sharing your thoughts with us. Please relay your feedback to our support team - they'd be happy to pass your feedback along to our engineering team: pdora.co/writeus -Katie
      Reply
    2. larry
      December 29, 2015 at 4:25pm
      I second this sentiment... it's like you're trying to trip up your best, long-term customers. Adios, Pandora!
      Reply
  37. Shannon
    January 24, 2016 at 3:32pm
    I recently subscribed to Pandora and I'm so happy with it! My only confusion is that I'm subscribed through my account on my computer, but my subscription isn't recognized on my iphone. It says I need to sign on through my itunes and that doesn't make any sense to me.
    Reply
    1. PandoraSupport
      January 31, 2016 at 3:15pm
      Hi Shannon - Pandora accounts follow the email address and not the device. You just need to sign into your iPhone app with the same email address and Pandora password that you upgrade and you will have Pandora One on your phone. If you are hearing ads on your phone but not your computer, that means you have two accounts. Please email our support team for further help: http://pdora.co/writeus.
      Reply
  38. Danny Romero
    February 01, 2016 at 9:11am
    I have had Pandora One for a few months now. Out of no where Pandora charged me 5 times in a row on the same day. Who can I call to fix this?
    Reply
    1. PandoraSupport
      February 03, 2016 at 4:33pm
      Email our support team if you haven't already - they'll investigate: http://pdora.co/writeus
      Reply

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