A note to our listeners

This week we will begin communicating directly with a small number of our listeners as we introduce a 40-hour-per-month limit on free mobile listening.

Most of you reading this will never hit the limit. In fact, it will affect less than 4% of our total monthly active listeners. For perspective, the average listener spends approximately 20 hours listening to Pandora across all devices in any given month.

That said, limiting listening is a very unusual thing to do, and very contrary to our mission so we wanted to share a quick explanation. Pandora’s per-track royalty rates have increased more than 25% over the last 3 years, including 9% in 2013 alone and are scheduled to increase an additional 16% over the next two years. After a close look at our overall listening, a 40-hour-per-month mobile listening limit allows us to manage these escalating costs with minimal listener disruption.

For listeners who do hit the limit, we have a variety of options available to keep the music you love flowing. Listen for free for as many hours as desired on desktop and laptop computers; pay $0.99 for unlimited listening for the remainder of that month, or subscribe to Pandora One for unlimited listening and no advertising.

In short, this is an effort to balance the reality of increasing royalty costs with our desire to maximize access to free listening on Pandora. We will be sure to alert any of our listeners that start getting close to the 40 hour limit. As always, your feedback is welcome.

Thanks for listening,
Tim (Founder)

Tim Westergren

Founder http://www.pandora.com/profile/tim

788 thoughts on “A note to our listeners

      • I was happy to get an email today notifying me that the lyrics were available now. But when I opened my Pandora app to check it out, only about half the songs had lyrics and one of the songs had the lyrics to a different song — not the one playing. I was listening to Leonard Cohen’s Hallelujah, but the lyrics were to a different song (can’t recall which right now). So seems like a few kinks left to work out.

    • I play Pandora through Direct TV and lately it cuts off the songs before the end, so very annoying. When I play Pandora thru my Blue Ray this doesn’t happen? I use my direct tv account more often so it would be nice to resolve this issue.
      Thanks for your help

  1. Thank you for bringing back the Lyrics! Now I don’t have to go Google search lyrics to the songs I like, every time. Makes a big difference in the listening experience. Thanks!

  2. Hello My Wonderful Pandora, this is my first time here. I just want to say thank you for the amazing music. The Frank Sinatra channel keeps me sane and happy all day and night. And thanks for the lyrics too. Karen

    • Thanks for the kind words, Karen. We really appreciate your support! Feel free to write us anytime: pdora.co/writeus -Katie

  3. why for the paid subscription that I have 300 liked songs and lots of disliked, but for the past 3 days, pandora has not played a SINGLE LIKED song? I paid for a subscription and I want to hear music I liked. I must have listened or passed as much as I could to over 40 songs and not one liked one played.

  4. also just a suggestion, but i would love to be able to click NEVER play an artist again. I have no reason to listen to the doobie brothers, kansas or even the beatles (sorry, no offense). even make a higher level of subscription? keep up the great work

  5. on my computer Pandora keeps stopping after songs? getting annoying and am about to change venues………..What can I do to keep it playing like it use to.

    • it was letting me push the forward button and then it would start playing again but know it is telling me I have reached my limit of skips which is not what I am doing. I am listening to the entire song and then forwarding.

    • Sorry to hear this, Diane. Our support team would be more than happy to help you with this issue. Email them here: pdora.co/writeus -Katie

    • Not all songs will have lyrics, Virginia, so that might be where the confusion is. Email us if you have any questions: pdora.co/writeus -Katie

  6. Pandora now sucks, getting add hungry. Way too many advertisements. Not to mention the music choice. If im listening to Tech n9ne radio i want to fucking listen to tech n9ne. not fucking kid cudi. Dislike buttons doesnt work. like button only gives pandora the option to spam you with the same song. Change it or im moving to spotify.

  7. I have a chromebox, and I’m getting the limit of 320 hrs per month.
    I have it hooked up to my TV and just turn the tv off not the chromebox…
    This way I don’t have to login to the chromebox all the time.
    It would be a nice feature to have a setting to only play during certain hours.

  8. Don’t mind having to pay now, just thought it was my computer that went weird. So if I pay am I sure to not have the long pause or could it be my computer-(work’s computer)

  9. Pandora One is good. However you can only skip a certain amount of songs which I don’t care for much. Then you’re forced to listen to what song Pandora chooses next. The other thing that I would greatly loved to see is your account to be synced. I often play Pandora throughout my house and have my iPhone on me though my speakers are connected to my computer. Keep up the great work

    • I love, love, love Pandora and will honestly listen to it all day and most of the evening until bedtime. I agree with Kurt W about skipping only a certain number of songs but I think that is a licensing issue. I also find it frustrating that service picks the next song in the queue. But my only real complaint is the inability to play the same song more than once. I would really love to do that.

  10. I subscribed to Spotify.. Gave Pandora a shot for half the price .. . I’m premium with pandora (for the first and last month) , also with Spotify (but for a long time)… even with premium pandora I have limits lol…. Spotify is 999x better… NO limits…Trust me… If not check out the free trial….

  11. We have mediacom service and the pandora connection is through our blueray. After a few minutes the connection stops and we have to turn the blueray back on.

  12. I’m pleased with Pandora. It plays the songs I like BUT every song gets cut short. I can never hear the end of the song. Is anyone else having this problem?

  13. I just upgraded to Pandora One, but my songs are still getting cut off before they finish when listening on my mobile devices. What’s up with that?

  14. we used to only have to listen to one ad in between songs now its two, it seems this is just another way to force one to buy pandora one what happened pandora along with skip limits and thumbs down limit but on pandora one there is none? why do you do this?

    • How do you think they pay their operating expenses? Licensing and bandwidth cost money. I am sure their staff doesn’t work for free either. The more free customers vs paid accounts they have, the more ad revenue they need to cover those expenses. $4 a month isn’t too expensive for an ad free experience and unlimited skips.

  15. I, too, am having trouble with Pandora skipping over the end of songs. This just started two or three weeks ago. I am using an iPad and my app updates are current. ???

  16. I’m just going to quit pandora. Hate that there’s no option to say that you don’t like a ad and they’re are way to many ads like every other song. I am a vegan and sick of seeing all the ads like meat, dairy and such and have no choice to say I don’t like them. I understand some people may like them but plenty of ads out there so I don’t have to keep seeing them.

  17. Pandora radio is sooo frustrating. Can’t get it. When I get it it will drop off after so long. Service stinks. Just sooo glad I’m not paying for this crap.

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