A note to our listeners

This week we will begin communicating directly with a small number of our listeners as we introduce a 40-hour-per-month limit on free mobile listening.

Most of you reading this will never hit the limit. In fact, it will affect less than 4% of our total monthly active listeners. For perspective, the average listener spends approximately 20 hours listening to Pandora across all devices in any given month.

That said, limiting listening is a very unusual thing to do, and very contrary to our mission so we wanted to share a quick explanation. Pandora’s per-track royalty rates have increased more than 25% over the last 3 years, including 9% in 2013 alone and are scheduled to increase an additional 16% over the next two years. After a close look at our overall listening, a 40-hour-per-month mobile listening limit allows us to manage these escalating costs with minimal listener disruption.

For listeners who do hit the limit, we have a variety of options available to keep the music you love flowing. Listen for free for as many hours as desired on desktop and laptop computers; pay $0.99 for unlimited listening for the remainder of that month, or subscribe to Pandora One for unlimited listening and no advertising.

In short, this is an effort to balance the reality of increasing royalty costs with our desire to maximize access to free listening on Pandora. We will be sure to alert any of our listeners that start getting close to the 40 hour limit. As always, your feedback is welcome.

Thanks for listening,
Tim (Founder)

Tim Westergren

Founder http://www.pandora.com/profile/tim

698 thoughts on “A note to our listeners

  1. I listen to the Free Pandora at work, but for some reason within the last month all the commercial advertisements have gone to Spanish. Any idea how this happened and why? I do not speak it and do not wish to listen to the spanish ads either. HELP!!!

    • Same problem here, I wish Pandora would knock it off. I have a variety of stations, none of which are Spanish. It really kills the vibe when I’m jamming, then I get to hear some dude telling me in Spanish that I need to go buy a big mac.

  2. With content that follows on my stations dissimilar and repetitive I joined P1 thinking I could skip unwanted tunes and get better service. My mistake for assuming P1 would improve my listening experience and provide me greater variety and convenience other than not listening to crappy ads on the “free” version. I’m outa here!

  3. Why am I only allowed 100 stations? I pay the monthly subscription for Pandora. Why is there a limit? I literally listen to every genre of music and I can’t add some. It’s frustrating.

  4. OMG noooo ! I listen to pandora everyday ! I haven’t put any music on my iPhone because I like pandoras vierity , now when I lock my phone I can’t listen to music , this is some bull!!! You guys are trying to make money buy letting us know we can purchase pandora with no ads. Watch there will be another app/site with free music pshh.

      • Most of the negative publicity surrounding Monsanto is total progressive, liberal BS. If you don’t care to see advertising feel free to pay up.

      • Sorry Fred Parry. You have been deceived by Monsanto’s smoke screen. They have been and still are one of the worst corporations. Developing chemicals like Agent Orange that not only killed many Vietnamese civilians (and they are still having children born with with severe malformations because of the chemical) but also caused cancer, other major health problems and death of many U.S. military personnel. The list of awful actions of this company keeps growing. Here’s just a few:
        Please, if you watch Fox News, turn it off or at least get news and information from several different sources so you can be sure that what you’re being told is the truth. Also, if something seems extreme and outlandish that you hear on Fox News there are many ways to find out if it is actually true or not.

  5. I don’t know whether it’s just me or if perhaps everyone else experiencing issues with your website.
    It appears as though some of the written text within your content are running off the screen. Can someone else please provide feedback and let me know if this is happening to
    them as well? This may be a issue with my internet browser because I’ve had this happen previously.

    Thank you

  6. Don’t be cheap people. You pay for what you get. You want crappy experience, go cheap. You want the best, fork out 5 bucks a month. Been using Pandora for a long time and it has been a wonderful experience.

  7. good morning I noticed I can’t find the lyrics anymore to the songs is there a way to get the lyrics back or is that something we have to pay for?please let me know thank you we love Pandora

  8. well Pandora I do believe that you are foolish to believe that people are going to want to pay the price for Pandora 114 literally a couple of dollars more they can get Spotify or Google Play and have many many many more features including free downloads and off mobile playing I’ve been in user for many years probably since I was at the age of 14 I’m 23 now and between this and the constant bombardment of Spanish commercials you have nailed the final nail in the coffin and it’s time to me to move on it’s sad to see you go but its your own doing I will be joining Google Play I would love to see you guys jump forward and adapt features like Spotify and Google Play maybe then I would consider coming back to you as you’ve always been a long time favorite

  9. After Pandora was sold it started to SUCK. About the same amount of commercials as the radio. Also anytime you skip a song they give you a 30 second commercial. The new owners of this previously awesome site have ruined it. I almost never use Pandora anymore. The free version is almost as bad as the radio.

  10. I never had a problem with you until you started advertisements for Monsanto. If you support Monsanto then I’ll boycott you just like I have them. And I can guarantee you’ll lose money just like Monsanto has if you continue to advertise for them. Ppl are watching….

  11. Okay listen guys! All you have to do to get out of ads is either change stations or if it’s one where you can’t change, slide up the settings thing at the bottom (only apple devices). And if you slide it all the way up, it will make your whole screen black. To get out of this, only slide up the settings thing just a tiny tiny bit or just get off the app and get back on and it’ll be good again.

    • That would not be likely. Even at the highest quality you aren’t using much more than about 80-90 megabytes an hour and if you don’t interact with the Pandora One app for a period of time…I think around a couple hours…it will stop playing and ask if you are still listening.

  12. Why does Pandoa play such great, upbeat music in the mornings, but slow music selections in the afternoons when you’re sleepy and really need the upbeat stuff as much as possible?

    • If you have a variety of music styles in your station, it will blend the music styles gradually transitioning from style to style much like a DJ would with a radio station. A pro DJ won’t play an instrumental next to a heavy metal song. If you don’t want to hear the slower music mixed in with your station, you will need to thumb them down to eliminate that style. Also review the music you have thumbed up or seeded to make sure you didn’t approve any of the slower styles you don’t want to hear in the afternoon. If you do like the music and want to make sure you can listen to it at the time of day you prefer to, try creating a new station seeded with those songs you like. Pandora’s genome as good as it is, is wholely dependent on how you interact with it.

    • Absolutely!!! I loved seeing the lyrics that we listened to in the 50’s & 60’s and finally knowing what the words were… that’s a long time to wait so PLEASE bring them back!

  13. Well I turn pandora on all the time during school and now it’s saying not allowed in this country. Like really guys. You did your best bravo for you 👏🏻 pandoras not that good to purchase 0.99¢ for every month. I’ll just find another app

  14. When ever I’m listening to music a random commercial will just start playing while the music is still going and it does that about every other song.

  15. I can’t complain about the playlist because Pandora NEVER FUCKING WORKS!
    ie? nope
    chrome? nope
    safari? nope
    2 or 3 songs and it freezes. ALL THE FUCKING TIME. I give up. Spotify here I come

  16. Ummm ok so I watch your video for “1 hour of uninterrupted music”… 3 songs later I get an ad, and then every 2 songs after that still getting ads…. where the hell is the “uninterrupted” music. That’s false advertising, you said watch this video and we give you uninterrupted music, I watched it and you continue to play ads.

  17. Is there a certain reason why lyrics are off Pandora? This is one of the main reasons why I use this app. I would really like to know, and I’m also wondering when they may come back to Pandora.

    Thank you,

    • I agree, what does it cost to put lyrics up on the page? I appreciate your service,its my favorite app. So many things have changed all of a suuden. How much is the pat version/ I know everything today is about the almighty dollar. But the LOVE of monet is the root of all evil. I see it in my family,supermarket,Etc. The list is too long Of course D.C They are legal thieves. Im disabled and try tto save wherever I can,but Im sick of 30 sec. ads no lyrics,etc. Doeosnt mean I don’t love what you did creating it. So how much? Just tell me it isn’t the same with no lyrics,ads. Promise me andI will pay for it. You figured people love it so much that if you made it unbearable they would pay. Why don’t you say we need the money? People are more understanding when you have a good product. Take care. Its like the scientist tht split the atom. He wanted it for good,but this world is too evil to do that. So they made it into the most lethal killer on the planet. The scientist said if he knew what they would do,he never would have made it. Its like that with the govt. It spread to the people and now we have an extremely dangerous world. If ISIS got ther hands on a dirty bomd they would have used it already. They will eventually. That will be the end of the world we know. All the money in the world cant stop it. Human beings are capable of such great love and such great evil, it boggles the mind. I have studied human history. One thing stands out. Man NEVER learns from his mistakes. The world is showing that more than ever,and has always showed it. Meglamaniacs in charge. Pray, that helps me. Do what helps you. Have a good night or day wherever you are. Love has always been the answer, not things and possessions…

  18. These posts are hilarious. Especially the ones who say Pandora is “just trying to make money”… I can just picture a $5 frappuccino next to their keyboard as they type out how Pandora is fleecing them. Millennialism.

  19. Without reading all this stuff, and no place else to ask Pandora directly.. What’s with all the dropped songs either play them or don’t getting tired of a song starting then just stopping and going on to another one just to do it again until it actually a whole song! I would think with a paid subscription this would not happen!

  20. I have been paying for pandora one for a while now. All the sudden while listening. It tells me their are no tracks on this station. I checked other stations. Bout 40 % of my stations have no tracks now. Wtf am I paying for !!!!?????

  21. Yes, my Pandora Station I’ve had and paid for for years. It is only playing samples of songs and going from on ad on. It will not stop on one channel.What’s up? I rely on Pandora for my day. Please fix my problem!
    An unhappy customer, Christine McCall.
    And reply please.

  22. Have been listening to Pandora for several years and even decided to drop xm radio when suddenly Pandora is acting poorly in my 2015 Jetta. Initially it worked fine as I could see info and change volume and advance to next song. I can no longer get the INFO on the screen – at all – and can only listen when certain conditions are met. No control over volume or advancing channel unless my Samsung S5 screen is dark. If a phone call comes in Pandora locks up when the call ends and I must go through the whole scenario again. Frustration is peaked! iHeart works perfectly!! and all other streaming media works fine. Come on with the fix. I checked my Samsung against other streaming autos with no problem except Pandora! About to cancel out of major frustration. Thanks for addressing my concerns, VR, jorock@md.metrocast.net

  23. I have an iPhone 5 and every time I open my pandora app it say “sorry, pandora is not available in this country” but I live in the United States of America in North Carolina what can I do to fix this problem?

  24. I absolutely LOVE Pandora…I have Sirius XM in my car and I play Pandora in my car as well…only listen to Pandora at home thru my blu ray and I will never leave. I have never once heard a Monsanto ad….and seriously…one ad every two or three hours…no big deal…and I have been with Pandora since it’s beginning…YEARS…,and still extremely happy. I believe you get the experience you choose…and I experience a positive journey each and every time I turn on pandora…but the difference I think is that I INTERACT WITH THE SYSTEM…I thumbs up or down and let the system work FOR ME by inputting info…I am a happy customer…Thank you Pandora for being fabulous after all these years….

  25. Many people are asking why the lyrics aren’t available anymore and when / if they will be available again.
    You guys are ignoring this question.
    I just upgraded to pandora one. Answer the question or my upgrade will end before the 7 day free trial is over.

  26. This is a three year old post and the same stupid problems exist… I listen to over 40 hours of music every week, and no they no longer charge that stupid dollar a month, but they still promote the more ignorant pro version.

    here, I will say it again… There are some of us who do not want the added band width usage by going with the nicer version of Pandora. And at the same time, we would be willing to pay a smaller fee to just get rid of the ads (especially the mateting sex sites). For myself, I would pay at least $12 a year to remove ads. I would go as much as $24 a year, just to remove ads. But I will never pay to have the higher band width because it causes problems with my work. i don’t have the bandwidth to waste.

    Give us choice, something smarter than a dollar a month, that obviously didn’t work did it.

    • Hello Barry – when you upgrade to Pandora One, ads are removed from your listening experience. If you have any questions/feedback or decide you are interested, email our support team directly: http://pdora.co/writeus.


    • On the existing premium plan, the PandoraOne app gives the option between normal and high quality stream if you are concerned about data consumption. Just click the arrow between the thumbs to access that. As a premium user I would actually prefer a better bit rate than what is currently offered, however, I realize that would likely require a massive rebuilding of the music library to do so.

  27. I want to hear KANSAS radio and put KANSAS in my window to get KANSAS radio….I get Bo Jovi….I get ACDC….I get Fleetwood Mac…..I get CCR……I get Boston, TOTO, Styx……..but no KANSAS………..other than Dust in the wind and Carry On……..they actually had more than TWO songs!!!!! REALLY……they did!

  28. Why is it on my phone when the song plays nothing shows but the background of the station? I can’t see what I’m listening to unless I lock my phone

  29. I’m sitting here doing homework and listening to a classical station very great mix btw. Also, I rarely hear a bunch of ads like others are complaining about. However, just heard a Monsanto ad and my jaw literally just dropped. I am so saddened to hear that you are supporting this ad. It is telling listeners that the products are economical and safe. This could not be anymore false! I hope you do some research on the ads that you chose to support. Monsanto’s RoundUp in food has been linked to causing diet related illnesses such as cardiac disease and cancer and should NOT be supported. That’s all.

  30. The reason I came to this blog is to find out about the lost lyrics. No explanation has been posted, which seems disrespectful to users of Pandora. A few months ago on public radio news I heard that current copy write laws may not protect lyrics, only the music itself. As with most plagiarism, it would seem more damaging to the plagiarists who steal lyrics than the writers.
    As an amateur writer, reading the lyrics while listening was a huge draw to Pandora for me too. It really allowed me to connect to songs and artists I already loved as well as to artists I wouldn’t have previously acknowledged, if not for their lyrics striking a chord within me.
    If one of the goals of Pandora is to sell music by exposing listeners to songs they may have never heard before, I think lyrics should be included as part of the enticement. How can the song be separated from its words? If I wrote a song, I would be insulted if nobody cared about the message I was passionately trying to convey.
    Lyrics seem a pure expression of the artist, whereas the music itself may have been altered significantly by producers and engineers, etc.
    I still listen to Pandora, but not as much. Dare I say I enjoy Youtube more at times..

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